Supervisory Pharmacy Technician

01Basic Requirements

Citizenship. Be a citizen of the United States. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with 38 U.S.C. § 7407(a). English Language Proficiency: Must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).

02Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Services. Grandfathering Provision: May qualify based on being covered in the VA Title 38 Hybrid Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation series, 0661, with permanent appointment and meet the criteria).

GS-09 Grade Determination as Supervisory, Pharmacy Technician, GS-0661-09: Supervisory pharmacy technicians are responsible for management and supervision of at least three GS-08 pharmacy technicians. These positions require significant independent technical judgement and expertise in complex areas of pharmacy practice, regulatory requirements and quality standards. They organize, coordinate and manage programs for the pharmacy service at the facility level.

These pharmacy technicians will be responsible for communicating with VISN or national pharmacy leadership as well as individual facility leadership and staff. Specialized Experience. One year of progressively complex experience equivalent to the lower grade level. Certification.

For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (a) PTCB (Pharmacy Technician Certification Board) as a CPhT (Certified Pharmacy Technician). OR (b) NHA (National Healthcareer Association) as a ExCPT (Certified Pharmacy Technician). Knowledge, Skills and Abilities (KSAs).

In addition to the experience above, the candidate must demonstrate the following KSAs and meet any additional KSAs for the assignment, if indicated: (A) Skill in interpersonal relationships in dealing with employees, team leaders and managers. (B) Ability to utilize staffing methodology principles to determine adequate staffing to coordinate and manage workflow and work activities within pharmacy. (C) Expert knowledge serving as a key resource advising others in their particular specialty area or section of the pharmacy (such as procurement, sterile compounding (USP compounding standards), controlled substances DEA, automation, clinical pharmacy, lead tech, contact center, etc.). (D) Skill in analyzing data for self-driven (independent) performance improvement projects, workload analysis and statistical reports. (E) Skill in solving problems and implementing corrective actions to maximize outcomes in their program area. (F) Ability to maintain special accreditations and prepare for national reviews/inspections (e.g., The Joint Commission, Inspector General, American Society of Health System Pharmacists®, controlled substance inspections). (G) Ability to develop training programs and material for orientation, competency development and educational needs for regulatory requirements within the specialized pharmacy program area.

Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this grade level may be appointed to one of the following assignments See Office of the Chief Human Capital Officer (OCHCO) website for VA speci?c quali?cation standards: VA Quali?cations Standards - Office of the Chief Human Capital Officer (OCHCO)

The main job functions and/or scopes of the practice of this position are listed below but not limited to: Supervisory Activities Develop the work schedule, plan/approve leave, and rotate duties/shifts of the pharmacy technician staff. Assure that personnel are scheduled in such a way as to provide consistency of coverage and to accommodate planned leaves and promote employee morale. The incumbent is responsible for tracking and submitting pharmacy technicians' timecards biweekly.

Effectively manage technician staff to assure work?ow is optimized within assigned service area. Continuously analyze and reassess priorities, redirecting staff to assure that workload demands are accomplished in the most effective, efficient, and economic manner possible. Coordinate day-to-day maintenance and operation of automation equipment by leading and facilitating support to the Automation team to triage technical/mechanical issues in the Inpatient Pharmacy and the assigned areas.

• Be responsible for the management and supervision of the Inpatient Controlled Substances technician.
• Provide guidance and support to ensure compliance in controlled substances regulations, polices, and procedures.
• Support appropriate technician staffing in the IV suite.
• Facilitate tracking and auditing sterile compounding competencies and training.

Provide support to the Sterile Compounding Specialist technician, including coordination of new staff training and triaging issues pertaining to the IV sterile compounding. Assist with the development of performance standards that are realistic, challenging, and supporting the organizational mission, vision, and goals. Responsible for ensuring all technicians meet performance standards and competencies, and provide retraining as needed.

• Coordinate training for technicians, interns, externs, pharmacy residents and students.
• Collaborate with procurement staff to manage inpatient pharmacy inventory and drug recalls.
• Collaborate with Logistics staff to complete scheduled crash carts exchange and ensure timely restocking of crash carts.
• Assists the Inpatient Pharmacy Management team in interviewing and selecting new employees and candidates for promotion and/or reassignment.

Make recommendations of employees for performance awards and other forms of recognition. Review on annual basis each subordinate's competencies and complete performance evaluations for subordinates. Ensure any de?ciencies are properly noted and training/re-training is scheduled in a timely manner. Recommend counseling and disciplinary action based upon conduct under the supervision of the Chief of Pharmacy with guidance from Employee Relations / Labor Relations.

Technical Duties: Prepare various management reports as delegated to include, but not limited to: High-cost drug inventory, ward stock, automation, competency, and controlled substance reports. Assist pharmacy supervisors and staff to identify areas of duplication of efforts and develop solutions to streamline processes, reduce waste, save costs, and improve patient care.

Conduct bi-weekly audit on the Community Living Center Medication carts ?ll and incorporate results into the performance evaluations for technicians. Perform monthly audit on the inventory inspections conducted by technicians. Conduct monthly ward inspection in OR and the Anesthesia Work room. Collaborate with Anesthesia technician supervisor to ensure timely restocking of medications. Function as timekeeper for technicians and pharmacists as assigned.

Develop and implement necessary administrative audits such as monthly inventory inspection audit, IV compounding equipment utilization report, competency checklist, and work?ow analysis. Effectively evaluate pharmacy activities to assist management to obtain short- and long-range objectives and goals. Quality and Regulatory Duties: Assist in preparation of national, local, and special accreditations of Pharmacy Service. (e.g.

Joint Commission, Office of Inspector General, Controlled Substance Inspections, Drug Enforcement Agency) This includes documentation record updates, development of speci?c training and preparation of staff, and compliance of policies and procedures. Proactively evaluate and analyze data for self-driven (independent) performance improvement projects, workload analysis, medication dispensing/utilization data, and statistical reports.

Duty Location: 4150 Clement Street, San Francisco, CA 94121 Work Schedule: Sunday-Thursday, 10:30am to 07:00pm or determine by the hiring Manager Functional Statement #: 10023F Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized