Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the education and /or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing receptionist, recordkeeping, and/or miscellaneous clerical duties within an ambulatory setting; scheduling and/or coordinating patient appointments; serving as the main point of contact while receiving patients and/or visitors; and maintaining medical records in accordance with applicable laws. This specialized experience is equivalent to the GS-04 grade level in the Federal service.

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12.

Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (You must attach a copy of your transcripts with your application package). Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Receive and direct telephone calls, messages, and patients/visitors.,Performs the full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory setting.,Use word-processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters.,Use existing database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports; and uses graphic software to provide graphs and charts for reports and presentations.,Establish and maintain office records and information files of various types that may be needed or will assist in the efficient operation of the facility.,Responds to emergency calls and notifies emergency medical personnel. Follows clinic/practice communication procedures to include operating emergency phone lines, and public announcements,Use multiple office automation software with varied functions to produce a wide range of documents, formats, etc.