Responsable Relations Clients Entrepôts - Evreux

📍 Evreux | Full-time | Fluent 🇫🇷 & 🇬🇧  

At Bigblue, we're building the logistics backbone for the next generation of commerce.

Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there.

Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 11 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done!

Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale.

At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place.

  About the role 🚀

You will join one of Bigblue's warehouses and work on-site daily.

In a context of strong growth and a demanding environment, we are looking for a Manager Warehouse Success who will lead the Warehouse Success team and serve as the senior link between warehouse operations, quality standards, and customer satisfaction. The goal is to drive reliable, scalable, and compliant execution across the portfolio, while developing and supporting the team.

Lead & develop the Warehouse Success team

Manage, coach, and support a team of Chargé(e)s Relation Client / Warehouse Success on a daily basis

Set clear objectives, monitor individual performance, and run regular 1:1s and team rituals

Ensure the team has the right tools, processes, and knowledge to operate efficiently

Foster a culture of ownership, customer focus, and continuous improvement within the team

Drive customer satisfaction at portfolio level

Own escalation management for the most critical or complex situations, ensuring fast and structured resolution

Ensure the team consistently meets contractual commitments (SLAs) and KPIs across all accounts

Act as the senior point of contact for key customers during operational incidents or strategic reviews

Oversee billing monitoring and ensure consistency and accuracy across the portfolio

Support portfolio growth

Partner closely with Account Management to identify growth opportunities and anticipate customer needs

Lead or contribute to strategic customer reviews and steering committee meetings

Consolidate and share forecasts (orders, deliveries, peak periods) to align site capacity planning

Validate the operational feasibility of complex or custom requests and support quote preparation

Operational excellence & continuous improvement

Define and roll out on-site routines, standards, and best practices for the Warehouse Success function

Identify systemic risks across the portfolio and implement proactive action plans

Drive process improvement initiatives that impact quality, turnaround times, and customer experience

Collaborate with site operations, tech, and AM teams to ensure end-to-end alignment

Lead analytics initiatives to support continuous improvements

Desired profile 🙌

+5 years of experience in a customer-facing or operations role, with at least 2 years in a management position

Fluency in English 🇬🇧

Experience in logistics or operations

Passion for continuous improvement and operational problem-solving

Strong leadership and people management skills, with the ability to develop a team in a fast-paced environment

Excellent organizational and prioritization skills across multiple accounts and workstreams

Structured, solution-oriented mindset with a hands-on approach

Strong customer focus and ability to build trust with demanding clients

Proficient with tools (Excel / Google Sheets; WMS is a plus) and comfortable working with metrics and KPIs

Why join Bigblue   💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future. 💙 Founders-led company with an innovative, caring culture. 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results. 🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network. 🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub). 🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. 🧘‍♀️ ClassPass membership for fitness & wellness. 🖥️ MacBook or any setup you need, your choice of equipment to do your best work. 🩺 100% health insurance coverage with Benefiz.     Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

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