Forward Deployed Engineer

01About Agent F

Agent F is building an autonomous finance function: software that takes on the work of keeping a company’s finances in order. That means bringing information together from different systems, recording transactions correctly, preparing useful reports, and helping people understand what needs their attention.

Today, much of this work depends on spreadsheets, repeated data entry and people checking one system against another. Our ambition is to make that work increasingly automatic, while keeping every number explainable and every consequential action under clear control.

We are building towards a complete business management system for growing companies. This role will shape both the company and the way we work.

02About the role

You will sit exactly where sales, customer success and engineering meet. When a larger customer signs, you make sure they get precisely the product they need, and that it goes live. You understand their finance and operations setup, configure and extend Agent F for it, drive the data migration and the integrations, run the project to go-live and stay until the expansion works.

This is operational work inside customer projects. You will be the technical counterpart for the customer’s finance, IT and operations teams, the person who knows what was promised and what is possible, and the one who brings back to engineering (as clear, prioritised requirements) whatever cannot be solved on site. On key accounts the CEO is in the room and the whole team pulls through together.

Our north star is live ARR: how many companies have signed, gone live, are satisfied and have started paying, and from there, how many stay and grow with us. Every commercial role at Agent F is measured against that chain. For you, that means time to live and the ARR of the accounts you bring live.

03What you will build and own

• Implementation projects. Own scope, plan and delivery from kick-off to verified go-live for your accounts: stakeholders, timeline, risks, decisions.

• Migration and integration. Map the customer’s data, run the imports, reconcile totals against the source and connect Agent F to the systems the customer keeps. Verify the result with the customer before go-live.

• Configuration and extension. Workflows, rules, automations and custom logic on the platform, set up for the customer’s way of working.

• Customer-facing technical lead. Run the technical workstreams with the customer’s finance, IT and operations teams; document decisions and keep everyone informed.

• Product feedback. Turn what customers need into specified, prioritised requirements for engineering; validate delivered features with the customer.

• Expansion readiness. Identify and prepare the next step in each account (the next entity, module or process) together with the account owner.

• FDE economics. Track the hours you deliver per account against what was sold and keep delivery inside the agreed effort.

For example, a corporate subsidiary signs with a go-live date tied to its next month-end. You would scope the migration, map and import the history, reconcile it with the customer’s controller, configure the approval workflows, connect the bank feed, and run the first close with them (inside the SLA) while logging the two product gaps you found as clear requirements for engineering.

04What you bring

You have five or more years in technical implementation, solutions consulting or IT project management for business software (ERP, accounting, finance or operations systems) with real customer projects behind you. You are hands-on with data, mappings, configuration and integrations and comfortable reconciling a migration yourself. You do not need to be a software engineer.

You can walk us through an implementation you ran: what the customer needed, what went wrong, how you got to go-live and what you would do differently. You are calm with customers, precise with engineers and stubborn about go-live.

05Core experience

• Implementation or technical project management of ERP, accounting, finance or operations software with corporate or Mittelstand customers.

• Data migration: mapping, import, reconciliation against the source, validation with the customer.

• Configuration of business software: workflows, rules, permissions, integrations.

• Working with finance teams: understanding the chart of accounts, closing processes and what has to reconcile.

• Running projects with multiple stakeholders: plan, risks, decisions, communication.

• Writing clear requirements for engineers and validating what they deliver.

• German and English; daily use of AI tools in project and data work.

06Useful additional experience

Experience with SQL, scripting or low-code tools; integrations with banking, payroll or procurement systems; month-end and year-end close from the inside; consulting or customer-success experience with SaaS products.

07What early progress could look like

In your first months, you would take over an onboarding in progress, bring it live inside the SLA and document the path. You would then own your next accounts from kick-off, build the migration and configuration playbook with engineering and hand the first clear requirements into the roadmap.

We would look for customers live on time and reconciled, fewer issues after go-live, requirements that ship, and hours delivered inside what was sold.

08Operational excellence and customer commitments

You take pride in customers who are live and whose numbers reconcile. When a go-live blocker, a failed migration or a month-end issue puts a customer deadline at risk, you take ownership, contain the impact, work with engineering on the fix and verify the result with the customer before treating it as resolved.

Customer commitments shape how we work. You are willing to interrupt planned work, respond promptly and stay engaged when an onboarding commitment or a financial deadline is at risk. That requires flexibility beyond normal working hours as part of agreed coverage. You keep people informed and see the issue through to a verified recovery or an explicit handover.

09How you will work

This is a founding role in a small team. You report to the CEO and work daily with the Growth & Sales Managers who own the accounts, with the Head of Sales on what was sold, and with the engineering team on what the product can do. You will use AI tools in project, data and documentation work and remain responsible for the result.

Everyone shares responsibility for the whole company and the customer outcome. You will pick up the most important work or whatever is on fire, including tasks outside your specialty. You take initiative, bring in the right expertise and stay involved until the problem is resolved. Customer impact and urgency determine where you focus.

The role is full-time and based in Berlin. We work from our offices in Neukölln and Mitte and expect regular presence there. Hybrid arrangements with regular days in the Berlin office are possible in exceptional cases. Travel to customer sites is part of the role. German is required.

10Start a conversation

Share an implementation you ran. Tell us what the customer needed, how you handled the migration and the configuration, what went wrong, how you got to go-live and what you learned. A short written case or a walkthrough is enough.

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