Supervisory IT Specialist

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You must meet the Basic Requirements Experience and the Specialized Experience to qualify for this series as described below: BASIC REQUIREMENTS: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade, GS-14, in the normal line of progression for the occupation in the organization.

Specialized experience is defined as: Experience that demonstrates the ability to lead product strategy, planning, development, and delivery for enterprise technology platforms or IT systems. This includes: 1. Managing the full product lifecycle, from concept through launch, continuous improvement, and decommissioning; 2. Applying Agile product management practices to guide cross- functional teams (engineering, UX, stakeholders) toward delivering user-centered solutions; 3.

Overseeing platform or system architecture, ensuring alignment with organizational technology standards and federal IT and cybersecurity requirements; 4. Conducting stakeholder engagement, collecting user feedback, and using data- driven insights to define product vision, roadmaps, and measurable outcomes; and 5. Ensuring compliance with federal regulations, IT governance, and security frameworks while supporting mission- critical operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

Major Duties: Serves as Product Owner for systems within the portfolio and develops high-level strategies to support development efforts that achieve VA-wide business objectives; directs, plans, manages, and evaluates assigned and matrixed staff to perform product development across the program portfolio.

Provides technical and administrative supervision to a unit of digital service teams through subordinate supervisors or IT Specialists (GS-13+); plans and oversees daily unit operations, develops work plans, sets priorities and deadlines, and assigns/reviews work.

Exercises the full range of human resource management activities: interviews candidates, recommends appointments/promotions/reassignments, evaluates performance, resolves grievances, approves/reviews disciplinary and adverse actions, and provides mentoring and development. Directs development and implementation of operating policies, procedures, standards, and reporting systems to ensure proper controls and quality in work products; resolves complex implementation issues with product managers and stakeholders.

Serves as a senior-level digital services expert; oversees product lines and programs, makes decisions on work problems and administrative proposals, and is the VA's approval authority for digital products and services. Directs reviews, analyses, and evaluations to identify significant trends and developments in products, services, and capabilities; advises the Director and senior VA leadership on advancements and changing needs.

Provides high-level direction to address and resolve technical issues and requirements resulting from new or modified legislation/regulation that may impact agency system capabilities; interprets and applies laws and integrates them into policy. Responsible for key strategic functions including product policy and procedures; data management, reporting, and validation; and operating budget formulation and execution.

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: Cybersecurity Code 751 (Cyber Workforce Developer and Manager) Cybersecurity Code 801 (Program Manager) For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways This position is non-bargaining unit eligible.

Work Schedule: Monday - Friday, 8:00am - 4:30pm; Tour of duty will be determined based on organizational needs. Compressed/Flexible: Available Telework: This position is authorized for Adhoc telework. Position Description Title/PD#: Supervisory IT Specialist/PD19952A Physical Requirements: he work is basically sedentary requiring no special physical abilities. Some work may require walking and standing in conjunction with travel to attend at meetings and conferences away from the work site.

The incumbent may carry light items, such as papers, books, or small parts. No special physical demands are required to perform the work. Work Conditions: The work area is adequately lighted, ventilated, and climate controlled. The work environment involves everyday risks or discomforts that require normal safety precautions.