Information Technology Specialist (Systems Analysis/Customer Support)

First priority will be given to applicants who apply in-person or on-line by an initial applicant cut-off of 12:00 PM Central Time on November 17. If the position is filled after the first cut-off, this announcement may close prior to the posted closing date. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement, including specialized experience and/or education, as defined below.

FOR THE GS-12 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-11 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Using helpdesk software for incident, knowledge, asset management, and ad hoc reports. Troubleshoots hardware and software interoperability issues, documents resolutions and procedures.

Utilizes enterprise tools to image and deploy end user computers and software to minimize impact to customer activities. Gathering information and developing recommendations for IT solutions to help better achieve the organization's objectives. Note: There is no education substitution for this grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The duties may include, but are not limited to:,Provides in-depth technical expertise to team members including support to design features, hardware, software, or operating systems capabilities, system integration and interoperability requirements.,Troubleshoots, diagnoses, and resolves hardware, software, operating systems, mobile devices and data communications system failures to maximize user effectiveness and efficiency.,Supports laboratory and scientific IT programs and projects as project team member and as Subject Matter Expert to identify customer needs, system requirements and to recommend potential solutions.,Provides technical support for the conference room Audio/Visual systems. Provides general oversight and operational management for the printers and print servers.,Assists with maintenance, installation, and replacement of physical networking components, including network equipment, closets, and cabling.,Provides support for user-focused small database applications using Microsoft Access, Microsoft Excel, and FileMaker Pro solutions.,Identifies and resolves a variety of large and small-scale problems with computer systems, equipment, and software.,Tests and optimizes the functionality of IT systems, networks, and modern Windows and Mac client workstations in both physical and virtualized architectures.,Manages network, software, and cloud service accounts, as well as network rights and permissions.