Senior Service Designer, Food Systems & Fulfillment (f/m/x)
hellofresh has an opening for a Senior Service Designer, Food Systems & Fulfillment (f/m/x) in Berlin, Berlin, Germany. It is listed as a full-time, senior position with hybrid working.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
hellofresh has an opening for a Senior Service Designer, Food Systems & Fulfillment (f/m/x) in Berlin, Berlin, Germany. It is listed as a full-time, senior position with hybrid working.
Reading the advert, the employer asks for 4+ years of experience and English and German language skills.
Skills and tools named in the text include Figma and B2B.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
Benefits mentioned in the advert: pension or retirement plan, learning budget and relocation support.
The advert does not mention visa sponsorship. If you would move to Germany for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Oct 13, 2026; the apply link was last checked on Nov 3, 2026.
- Employer
- hellofresh
- Location
- Berlin, Berlin, Germany
- Work mode
- hybrid
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- Not stated by the employer
- Experience asked
- 4+ years
- Languages asked
- English and German
- Found
- Oct 13, 2026 on Arbeitnow
- Employer text
- 688 words, about 3 min to read
- Apply only on the official page (arbeitnow.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 4+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (Figma and B2B) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in English and German plainly (for example B2 or C1).
- Read the employer’s full text below (about 3 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Berlin (ICSC post adjustment 40.2), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- EU Blue Card: Recognised degree and a job offer above the salary threshold
- Skilled worker visa (Fachkräfte): Recognised qualification and a job offer
- Opportunity Card (Chancenkarte): Points-based job search for up to one year
Official routes: Make it in Germany (Federal Government portal)
Answered at our last check on Nov 3, 2026.
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01The role
The Enterprise UX practice at HelloFresh is a cross-functional team that brings physical and digital product and service experiences to life through strategic research, service design, prototyping, and storytelling. We are dedicated to transforming enterprise ways of working by applying structured methods like Definition Sprints, Service Blueprinting, and AS-IS and TO-BE mapping, creating meaningful & effective enterprise experiences to shape the future of HelloFresh’s Supply Chain. As a Senior Service Designer, you will leverage your research and service design expertise to shape compelling visions for both product and process improvements. You will deeply investigate current ways of working-identifying key data archetypes, mapping AS-IS states, and collaboratively defining desired TO-BE workflows. Your insights will identify the most impactful opportunities for investment. You will closely collaborate with product, engineering, users and operational stakeholders to design, prototype, and validate scalable solutions aligned with our Enterprise Design System.
02About the Domain
The wider Food Systems Alliance owns technology that enables a lean and sustainable procurement process from Suppliers to HelloFresh facilities and improves customer experience with accurate ingredient data flow and optimal ingredient quality. Optimising cost of ingredients, providing customers with the freshest and best ingredients, and enabling buying decisions that reduce excess stock and other forms of inventory waste are just some of the focus areas for this alliance.
03What you’ll do
- Conduct and lead strategic Definition Sprints to uncover user needs, validate hypotheses, and collaboratively define clear next steps for design and development.
- Map current (AS-IS) enterprise processes and systems, identifying pain points and opportunities, then collaboratively design optimized (TO-BE) processes, particularly within the Food Systems alliance - the cluster that takes care of supply chain management topics within Hello Fresh..
- Partner and inspire other enterprise designers to excel in service design and prototyping, nurturing growth within the team.
- Deeply understand the user journeys and workflows of Recipe Developers, Menu Planners, and Buyers, building strong stakeholder relationships to advocate effectively for these users.
- Develop and align design concepts and prototypes with the Enterprise Design System to ensure scalability and consistency across enterprise tooling.
- Form collaborative partnerships with POs, engineers, and researchers, using influence to elevate UX solutions and challenge broader assumptions within internal product teams.
- Mentor and coach designers in creating user experiences demonstrating pride in craft, clarity, and effectiveness.
- Create UX/UI flows and experiences that elegantly address complex enterprise problems with delightful, user-centric solutions.
- Facilitate clear communication across teams, leveraging structured storytelling methods to amplify your impact.
Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
04What you’ll bring
- 4+ years of product design experience, particularly within enterprise or B2B contexts.
- Proven track record in applying structured service design methodologies such as Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting.
- Additional experience leading projects, mentoring, or directly managing design team members.
- A portfolio demonstrating impactful, user-centered enterprise experiences and a high level of craft.
- Expertise in visual design, interaction design, UX writing, and UI design.
- Mastery of Figma and familiarity with relevant prototyping and service design tools.
- Excellent communication skills in English, capable of articulating complex concepts clearly to diverse stakeholders.
05What we offer
Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.
- Immerse yourself in a diverse global community of 90+ nationalities.
- Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
- Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
- Invest in your growth with a German language learning budget, and access to the HelloFresh Academy.
- Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!
#DESIGN
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