Customer Success Manager
Crossing Minds has an opening for a Customer Success Manager as a remote role open to applicants in United States. It is listed as a full-time, management position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Crossing Minds has an opening for a Customer Success Manager as a remote role open to applicants in United States. It is listed as a full-time, management position.
Reading the advert, the employer asks for 5+ years of experience.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
Benefits mentioned in the advert: pension or retirement plan and paid time off.
Dev Global Jobs found this job on Himalayas on Oct 17, 2026; applications close on Dec 16, 2026.
- Employer
- Crossing Minds
- Location
- Remote (United States)
- Job type
- Full-time
- Level (from the title)
- management
- Pay
- Not stated by the employer
- Experience asked
- 5+ years
- Found
- Oct 17, 2026 on Himalayas
- Closes
- Dec 16, 2026
- Employer text
- 413 words, about 2 min to read
- Apply only on the official page (himalayas.app). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 5+ years the advert asks for, and show it clearly near the top of your CV.
- Plan to apply before Dec 16, 2026.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
About the role
Full text from the employer, as published on Himalayas, arranged into sections. Nothing added or removed.
01What you will do
- Build deep, trusted relationships with key contacts and executives at our customer's companies.
- Review ongoing customer campaigns and provide strategic guidance to customers.
- Successfully onboard and deploy new customers by working closely with the engineering team.
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
- Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.
- Be the voice of the customers and provide customer feedback internally to stakeholders.
- Identify, sell, upsell, enable, and manage opportunities with our customers.
02What you should have
- At least 5 years of enterprise SAAS customer success, experience
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering opportunities for customers.
- An understanding of the AI software landscape.
- Ability to work with a diverse range of customers, who each have their own vision and measure of success.
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
- Preferred: Experience working with international customers in a past role.
03US Benefits
75% coverage on Medical, Dental, and Vision insurance100% coverage on Basic Life!Employer-matched 401(k)20-day PTO9-days of paid holidayCompany shutdown from 12/24 - 01/01Professional education opportunities The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.Originally posted on Himalayas
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