LEAD MEDICAL SUPPORT ASSISTANT

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

01Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

02Education

High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

03Experience

One year of creditable experience equivalent to the next lower grade.

04Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at GS-07 grade level. One (1) year of experience that is directly related to the duties of a Medical Support Assistant and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position.

This experience must be equivalent to the next lower grade level (GS-6) and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities.

Experience at this level includes, but is not limited to: utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model; set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations; communicates tactfully and effectively by phone, in person and in writing; technical health care process including scheduling patient appointments across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care; policies and procedures associated with interdisciplinary coordination care delivery and/or care in the community operational activities that affect patient flow, and patient support care to include appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.; and medical terminology due to the technical nature of language utilized by clinicians.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7.

05Physical Requirements

The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Duties Include: The Lead MSA independently plans and manages the office's day-to-day operations, using sound judgment and initiative to resolve problems. The incumbent must maintain the confidentiality of all information encountered while performing these duties. Ensure adequate coverage across all assigned areas. Conduct regular reviews and audits to maintain quality standards. Verify that appointments are scheduled accurately and promptly. Distribute and balance workloads effectively.

Organize daily work within assigned areas. Guide staff in implementing policy and procedure changes. Orient and provide on-the-job training to new and current employees. Ensure required training is completed and maintained. Support an interdisciplinary, coordinated care delivery model and complete related duties. Monitor key systems and programs as needed. Process incoming secure patient messages and coordinate with the care team as appropriate.

Participate in team huddles and meetings to plan work, resolve issues, follow up on patient care, share information, and collaborate with the interdisciplinary team. Work Schedule: Monday - Friday 8:00am - 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 08101F Permanent Change of Station (PCS): Not Authorized