Senior Service Designer - Product & Experience
capco is hiring for the position of Senior Service Designer - Product & Experience in United Kingdom. It is listed as a full-time, senior position with hybrid working.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
capco is hiring for the position of Senior Service Designer - Product & Experience in United Kingdom. It is listed as a full-time, senior position with hybrid working.
The advert names Agile as a skill for this role.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
Benefits mentioned in the advert: health insurance, pension or retirement plan, paid time off, parental leave and bonus.
The advert does not mention visa sponsorship. If you would move to United Kingdom for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Nov 4, 2026.
- Employer
- capco
- Location
- United Kingdom
- Work mode
- hybrid
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- Not stated by the employer
- Found
- Nov 4, 2026 on Arbeitnow
- Employer text
- 567 words, about 3 min to read
- Apply only on the official page (arbeitnow.co.uk). Dev Global Jobs is not the employer and never asks for a fee.
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for United Kingdom (ICSC post adjustment 76.4), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Skilled Worker visa: Job offer from a licensed sponsor at the required skill and salary level; English requirement
- Health and Care Worker visa: Eligible health and social care roles with a licensed sponsor
- Global Talent visa: Endorsement as a leader or potential leader in a listed field
Official routes: UK Visas and Immigration (GOV.UK)
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01Senior Service Designer
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Design with impact. Lead with empathy. Transform experiences.
02The Role
Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high-street banking to helping global organisations adopt customer-driven operating models. You'll also help clients identify where AI-enabled capabilities can enhance customer experiences and service delivery in a responsible and user-centred way.
03What You’ll Do
- Facilitate senior-level workshops and lead discovery activities to define experience design strategies.
- Translate user needs into concepts, service blueprints, and artefacts that align business strategy with user needs.
- Identify opportunities to incorporate AI-enabled capabilities, such as personalisation or automation, into service concepts where they enhance customer and business outcomes.
- Support the design of customer journey management approaches, including AI-enabled insight where appropriate to improve service performance and decision-making.
- Oversee end-to-end design delivery, managing roadmaps and timelines.
- Promote the value of design across multi-disciplinary teams and client stakeholders.
- Become a trusted advisor to clients, identifying and leading new opportunities that address their challenges.
04What We’re Looking For
- Strong expertise in service design methods and customer experience practices.
- Proven ability to lead change and influence senior stakeholders.
- Experience in Customer Journey Management, including specialist tools such as Theydo and how analytics support journey optimisation.
- An understanding of how AI-enabled capabilities can enhance service design and customer experience outcomes.
- Experience working in agile, cross-functional teams alongside data and technology specialists, with an appreciation of AI-enabled delivery approaches.
05Bonus Points For
- Product design skills.
- Domain knowledge in banking, insurance, or capital markets.
- Experience with inclusive design or AI-enabled service innovation within enterprise environments.
- Experience with sustainable design practices.
- Consulting experience within financial services or other regulated industries.
06Why Join Capco
- Be part of a close-knit, multi-skilled, and fast-paced design team.
- Deliver high-impact technology solutions for Tier 1 financial and energy institutions.
- Work within a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, professional training, and industry certifications.
- Help shape the future of human-centric transformation across financial services and energy.
07Benefits
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and trained in-house mental health first aiders.
- Family-Friendly: Enhanced maternity, adoption, and shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: Eight complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: Five weeks of annual leave, with the option to buy or sell additional days.
- Continuous Learning: Minimum 40 hours of training annually, including workshops, certifications, and e-learning, plus a dedicated Business Coach from Day One.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work scheme, and dental insurance.
08Inclusion at Capco
We are committed to a barrier-free and inclusive recruitment process. If you require adjustments at any stage, please let us know, we’re happy to support you. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity, and inclusion, and underpins the way we work with clients and colleagues every day.
#LI-DNI
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