IT Specialist (CUSTSPT/INFOSEC)

Minimum Qualifications GS-05: Must have at least one year of specialized experience equivalent to GS-04 grade level in the Federal service. Specialized experience at this level includes: Providing support for devices, software, printers, VoIP, and connectivity issues while following security procedures and escalating unresolved concerns. Assisting with accounts, passwords, permissions, device setup, imaging, inventory, and tickets while verifying identity and protecting credentials.

Recording service requests, update support documentation, assist with secure equipment disposal, and report potential security concerns. OR Education: Successful completion of 4-year course of study leading to a bachelor's degree education from an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR Combination: Equivalent combination of successful completion of three years of undergraduate level education and 1 year of specialized experience, as described above, which may be used to meet total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

Minimum Qualifications GS-07: Must have at least one year of specialized experience equivalent to GS-05 grade level in the Federal service. Specialized experience at this level includes: Troubleshooting user devices, software, printers, VoIP, and network-access issues while applying security controls and escalating complex concerns. Supporting accounts, permissions, imaging, software deployment, inventory, and ticket management while documenting actions and following access requirements.

Maintaining service records, knowledge articles, and asset information while documenting security symptoms and promoting secure IT practices. OR Education: Successful completion of 1 full year of graduate level education or superior academic achievement, from an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR Combination: Equivalent combination of successful completion of one year of graduate level education and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Minimum Qualifications GS-09: Must have at least one year of specialized experience equivalent to GS-07 grade level in the Federal service.

Specialized experience at this level includes: Resolving issues with devices, software, printers, VoIP, and network connectivity while enforcing data-protection standards and escalating security anomalies. Administering accounts, permissions, imaging, configurations, ITSM workflows, and asset records while meeting access-control, audit, and sanitation requirements. Updating support procedures and FAQs, escalate security-related incidents, and provide safe-computing guidance.

OR Education: Successful completion of a master's degree (or 2 full years of progressively higher-level graduate education) if related, from an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

OR Combination: Equivalent combination of successful completion of one year of graduate level education and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The qualification requirements listed above must be met by the closing date 11/25/2026 of this announcement. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

The position is in the Technology Directorate, Office of the Chief Information Officer (OCIO), Office of Technology & Innovation (OTI), Office of the Inspector General (OIG), Department of Homeland Security (DHS). OCIO is responsible for the overall management of all operational information technology (IT) resources and support services for OIG.

Typical tasks Include: Provide troubleshooting and support for end-user devices, software, mobile equipment, printers, multifunction devices, VoIP services, and network connectivity, escalating issues as appropriate and applying required security procedures. Administer or assist with user accounts, passwords, permissions, device imaging, software deployment, ticket management, inventory, lifecycle activities, and secure equipment disposition in accordance with established procedures.

Maintain support documentation and knowledge resources; apply access-control, data-protection, and secure-configuration requirements; identify and report security concerns; and improve support processes and user guidance.