Loan Servicing Assistant

GS-07: One year of specialized experience, equivalent to the GS-05 grade level in the Federal service, obtained in either the private or public sector: Working with working with residential and commercial loan programs (504 and 7A) and their collateral requirements. Performing financial analysis of both personal and business documents to determine eligibility. Experience servicing SBA Disaster loans. These qualifications must be clearly referenced in your resume.

Substitution for Specialized Experience (GS-07) 1 full year (18 semester hours) of graduate-level education directly related to the position . Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR Determine if Superior Academic Achievement is relevant to position based on the OPM qualification standards.

If so, insert appropriate language: Superior academic achievement based on one of the following: (1) class standing, (2) grade-point average, or (3) honor society member. For a detailed description of Superior Academic Achievement, please visit the Superior Academic Achievement website. OR A combination of education and experience.

For example, 6 months of the specialized experience (50% of the experience requirement), and completion of 9+ semester hours or 13+ quarter hours of graduate-level education in a related field from an accredited institution (50% of the qualifying education) would equal 100% of the required experience for the position.

TIME IN GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on OPM's Qualifications web site: General Business and Industry - 1101a Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in Non-Pay status as a federal employee is not creditable towards the specialized experience requirement listed above. All qualification requirements must be met by 11:59 pm (Eastern Time) on 11/13/2026.

As a Loan Servicing Assistant at the GS- 1101-7, some of your typical work assignments may include: Analyzes financial statements of SBA disaster loans which are or are considered potential problems. Compares present previous statements to determine trends in financial conditions and compliance with loan terms and conditions. Follows up with borrowers or banks on any serious violations noted. Independently services a selected portfolio of disaster loans.

Concentrates on those over 30 days past due by initiating collection letters and contacting borrowers by telephone by the use of Predictive-Dialing System (Autodial). Contacts borrowers who are less delinquent in order to determine the cause of the delinquency and propose corrective action for resolving the problem. Answers verbal and written requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information.

Provides superior customer service to internal and external stakeholders regarding disaster loan portfolio. Supports the Liquidation Team in handling problem accounts which require enforced collection measures or other actions within the scope of existing disaster authority consistent with the applicable laws, regulations and procedures in order to protect the interest of the government. Birmingham Salary Range - GS-07 $50,969 to $66,261 Fort Worth Salary Range - GS-07 $54,857 to $71,315