Supervisory IT Specialist (PLCYPLN)

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Supervisory Information Technology (IT) Specialist Policy and Planning (PLCYPLN): Specialized and Other Experience: One year of specialized experience which includes reviewing and evaluating IT programs, plans, and emerging issues to identify required actions or organizational recommendations; and making decisions that guide the development, administration, and improvement of IT and cybersecurity architecture, infrastructure, and capabilities.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring. Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Assist the Chief Information Officer (CIO) in providing enterprise-level leadership, strategic direction, and oversight for information technology programs, services, infrastructure, applications, and workforce.,Develop, implement, and evaluate IT governance, strategic plans, policies, standards, architectures, and performance measures that align IT investments and services with organizational mission requirements.,Lead cybersecurity, information assurance, risk-management, privacy, contingency planning, and continuity-of-operations activities; identify IT and cyber risks; and recommend or direct corrective actions.,Plan and manage IT modernization efforts, including infrastructure, network, cloud, application, data, interoperability, automation, and lifecycle-management initiatives.,Advise senior leaders on IT operational readiness, service delivery, cybersecurity posture, technology investments, resource requirements, and risks to mission execution.,Manage or oversee IT resources, including budget formulation and execution, workforce planning, acquisition and contract support, vendor performance, and prioritization of IT requirements.,Lead and coordinate multidisciplinary technical teams and work with senior military and civilian leaders, stakeholders, customers, contractors, and partners to resolve complex IT issues and enhance services.