Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for Medical Support Assistant (OA): Specialized Experience: One year of specialized experience equivalent to at least the GS-04 grade level in the Federal service which includes providing customer service, addressing phone calls and assisting visitors entering the clinic; scheduling various types of appointment and using automated systems to input and retrieve data.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Arrange and schedule medical appointments and determines patient eligibility for services.,Review documentation to obtain additional information and determines eligibility for treatment.,Immediately refer information on patients needing emergency care to appropriate technician, nurse and/or physician, and works emergencies into the health provider’s schedule as necessary.,Review all medical records to ensure accuracy of information.,Receive and answer or relays incoming and outgoing telephone, intercom, electronic, and voicemail messages,Receive telephone messages pertaining to detailed laboratory reports, x-rays, and test results, refers urgent ones to appropriate professional staff for immediate assistance.,Arrange meetings as directed. Initiates administrative related forms for patients’ signatures.