SUPV IT SPECIALIST (CUSTSPT/PROJMGT)

In order to qualify for this position, you must meet the requirements described below.

01Basic Requirements

Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues.

I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions Qualifying Experience: To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Leading and managing customer support operations, including planning, coordinating, and delivering technical support services; resolving complex IT issues; and supervising personnel supporting mission-critical IT services.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement. Combination of education and experience is not applicable for this position.

Serves as a Branch Chief, responsible for directing and supervising employees highly skilled in customer support. As a Branch Chief, the incumbent is responsible for the overall management of functions and staff required to support the planning.,These duties include planning, directing, reviewing, and coordinating the efforts of work operations.,Manages and directs accomplishment of highly critical missions and functions of the organization supported.

Continually keeps abreast of "state-of-the-art" advanced technology and new developments in the field.,Studies appropriate journals, participates in computer user technical seminars, maintains contacts with vendor personnel, and takes other actions as appropriate to maintain up-to-date knowledge in the field.,Serves as a technical information source both within and outside the command.