Management and Program Analyst

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following: A minimum of five years of progressively responsible, specialized experience managing the daily operations of a large-scale Morale, Welfare, and Recreation (MWR) program or a similar multi-faceted community support program(s) (e.g., hospitality, large-scale fitness/recreation, or industrial support services).

Comprehensive knowledge of the principles, concepts, and methodology of program management and analysis as they apply to complex Navy MWR delivery systems across the region. Expert knowledge of appropriate DoD, SECNAV, CNIC, and other program policies and regulations governing MWR and Non-Appropriated Fund (NAF) operations, with the skill to interpret broad or new guidance and formulate regional technical recommendations.

Comprehensive knowledge of NAF and APF budgeting and financial management principles to analyze financial data, evaluate program viability, and provide authoritative advice on resource allocation and long-range capital planning. Expert skill in the application of a wide range of qualitative and quantitative analytical and evaluative methods to conduct complex studies of regional program operations, identify significant trends, and recommend solutions to substantive problems.

Advanced skill in written and oral communication to prepare and present detailed analytical reports, project papers, and executive-level correspondence to senior leadership and diverse external stakeholders. High degree of skill in consultation, negotiation, and building consensus to resolve complex and often controversial MWR program issues with stakeholders from different commands and with competing interests.

Duties include but not limited to: Program Administration, Analysis, and Oversight Provides senior-level technical direction for regional MWR programs by conducting continuous analysis and evaluation of all program components and delivery systems to enhance operational efficiency. Conducts comprehensive on-site program reviews and assessments of installation MWR operations to identify best practices, programmatic strengths, and areas for improvement, providing authoritative technical guidance to installation staff.

Drafts official replies and endorsements to high-level correspondence, taskers, and inquiries from CNIC, SECNAV, and higher headquarters regarding regional MWR operations for review and signature by the N92 Director. Serves as the principal technical expert and advisor to the Regional Program Director (N92) on the viability and performance of regional MWR programs, preparing detailed analytical reports, executive summaries, and briefs.

• Provides technical oversight and guidance on regional policy for specialized initiatives, including commercial sponsorship and advertising.
• Analyzes program outcomes and advises leadership on strategies to meet revenue goals while ensuring regulatory compliance.
• Collaborates with internal and external stakeholders, including Ashore Galleys and other regional departments, to identify opportunities for integrated services and improved resource alignment.

Develops and maintains a comprehensive regional database of installation programs, facilities, and performance metrics to support trend analysis, data calls, and long-range strategic planning. Recommends and justifies revisions in organizational structures, staffing levels, and work priorities to the N92 Director based on in-depth workload analysis and program evaluations.

Provides program oversight and establishes regional policy for commercial sponsorship and advertising initiatives to ensure program revenue goals are met. Consulting and Coordinating Performs special projects and research/studies in coordination with the CNRNW QOL Regional Program Director and various military and civilian professional technical experts in the development, administration, or operation of MWR programs and facilities.

Assists installations in working towards achieving Commission for Accreditation of Park and Recreation Agencies (CAPRA) standards. Prepares information, analysis, and follow-up reports following site visits, conferences, meetings, briefs, or presentations. Policy Development and Implementation Serves as the regional Subject Matter Expert (SME) for the interpretation of higher-level MWR policies (e.g., BUPERSINST 1710.11C).

• Analyzes complex policy questions and formulates detailed responses, official correspondence, and recommended courses of action for review and signature by the Regional Program Director (N92).
• Conducts analyses and program reviews to evaluate compliance with applicable instructions, regulations, and professional standards.
• Provides authoritative technical guidance and advisory services to installation-level departments to assist them in achieving and maintaining compliance.

Functions as the principal technical authority for the development and maintenance of regional MWR manuals, instructions, and policy statements. Drafts, reviews, and recommends updates to these documents to ensure they align with command objectives and higher-level directives. General Duties: Works with various teams to ensure regional Quality of Life Services Office (QOLSO), and at times installation business offices, are operating most efficiently and effectively.

Promotes internal and external customer service and continuously keeps own skills alive by ongoing customer service training as provided. Performs general office functions including but not limited to filing, answering email, answering phones, copying, faxing, scanning, handling mail/FedEx, sorting mail, requesting supplies, etc.