Critical Environment Technician - Malmo

Critical Environment Technician

Overview

As a Critical Environment Technician (CET) within Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help maintain the critical infrastructure that keeps our datacenters operational, safe, and reliable.

You will work hands-on with critical electrical, mechanical, cooling, controls, and facility systems, performing maintenance, monitoring equipment performance, troubleshooting issues, and responding to operational incidents. You will also work closely with technicians, management, vendors, and other critical facilities professionals to maintain high standards of safety, reliability, and operational performance.

Microsoft’s CO+I team powers the infrastructure behind services including Azure, Microsoft 365, Xbox, OneDrive, and Bing. This role provides opportunities to develop your technical expertise, contribute to operational improvements, and support the development of other technicians.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We work with a growth mindset and build an inclusive culture based on respect, integrity, and accountability.

Responsibilities

• Serve as a technical specialist within a key Critical Environment discipline, such as electrical, mechanical, cooling, controls, or generators.
• Inspect critical facility equipment, systems, buildings, and surrounding areas for unsafe or abnormal conditions and escalate issues appropriately.
• Perform planned, preventive, predictive, and corrective maintenance on critical infrastructure in accordance with approved procedures.
• Monitor and troubleshoot electrical, mechanical, cooling, controls, and other critical systems within your trained discipline.
• Respond safely and effectively to onsite incidents and abnormal operating conditions, coordinating with other critical facilities professionals when required.
• Use the Computerized Maintenance Management System (CMMS) to maintain equipment records and manage maintenance work orders.
• Follow and contribute to Emergency Operating Procedures (EOPs), Methods of Procedure (MOPs), and Standard Operating Procedures (SOPs).
• Diagnose equipment and system issues and perform or coordinate corrective repairs.
• Provide technical guidance and troubleshooting support to other technicians.
• Work with internal teams, management, suppliers, and vendors to support maintenance and operational activities.
• Follow all safety, security, and compliance requirements, including Job Hazard Assessments (JHAs), Environmental Health & Safety (EH&S) requirements, and toolbox talks.
• Ensure work is completed safely, accurately, and reliably in line with Microsoft requirements and applicable regulations.
• Identify opportunities to improve operational processes, equipment reliability, and overall service quality.
• Embody Microsoft’s culture and values.

Required Qualifications

• High School Diploma, GED, apprenticeship, vocational qualification, or equivalent practical experience.
• Experience working with mission-critical infrastructure or services, such as datacenters, manufacturing, utilities, hospitals, pharmaceutical facilities, oil and gas, or other high-availability environments.
• Practical experience within a relevant technical discipline, such as electrical, mechanical, HVAC/cooling, controls, generators, or a related field.
• Ability to troubleshoot equipment and systems and work safely within established operational procedures.
• Strong safety, reliability, and compliance mindset.

Preferred Qualifications

• Technical trade certification, Associate’s Degree, military technical training, trade school qualification, or equivalent relevant education.
• Experience maintaining or operating critical electrical, mechanical, cooling, controls, or facility infrastructure.
• Experience working in high-availability or mission-critical environments such as datacenters, hospitals, manufacturing, pharmaceutical facilities, utilities, or oil and gas.
• Experience using maintenance management systems such as CMMS.
• Experience supporting incident response and troubleshooting critical infrastructure.

Background Check Requirements

This role requires the ability to meet Microsoft, customer, and/or government security screening requirements.

The successful candidate must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.