Technical Support Engineer
Merge has an opening for a Technical Support Engineer in Berlin, DE, United States. The listing describes it as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Merge has an opening for a Technical Support Engineer in Berlin, DE, United States. The listing describes it as a full-time position.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Benefits mentioned in the advert: paid time off and equity or stock options.
Visa sponsorship is not mentioned. Applicants from outside United States should check the official work permit route before applying.
Dev Global Jobs found this job on Arbeitnow on Nov 10, 2026.
- Employer
- Merge
- Location
- Berlin, DE, United States
- Job type
- Full-time
- Pay
- Not stated by the employer
- Found
- Nov 10, 2026 on Arbeitnow
- Employer text
- 397 words, about 2 min to read
- Apply only on the official page (arbeitnow.com). Dev Global Jobs is not the employer and never asks for a fee.
- Read the employer’s full text below (about 2 min) before you apply.
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
- H-1B specialty occupation: Employer petition, bachelor's degree or higher in the specialty; annual cap and lottery
- L-1 intracompany transferee: Employees of a related company abroad transferring to a US office
- O-1 extraordinary ability: Evidence of extraordinary ability in sciences, arts, education, business or athletics
Official routes: USCIS
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.
Our platform offers two core products: Merge for Product, and Merge for Workforce. Merge for Product enables teams to ship AI features and integrations at massive scale. Merge for Workforce helps engineering teams govern AI access at the company level. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources-allowing them to focus on their core product.
Technical Support Engineer at Merge As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You’ll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving skills, and excellent communication and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact, with increased levels of internal and external visibility.
01Responsibilities
Provide technical support to customers via online chat, email and Slack
Troubleshoot technical issues and provide solutions to customers in a timely manner
Assist with the integration of Merge into our customers' product
Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
Create and maintain help center guides and documentation
Create the foundation for a successful and rapidly growing support engineering team!
02Experience
2+ years in support engineering, solutions engineering, sales engineering, or software engineering
Strong verbal and written communication skills
Strong problem-solving skills
Strong work ethic, goal-oriented, and great attention to detail
Prior startup experience is a plus
03Benefits
25 days PTO + 10 public holidays
100% covered health, vision, and dental insurance
$200 one-time home office stipend
Free dinner when working past 7p
04Compensation
The cash compensation range for this role is 70,000 euro - 95,000 euro.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.
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