Customer Support Specialist - London - Hybrid
Sensor Tower is hiring for the position of Customer Support Specialist - London - Hybrid in London, UK, United Kingdom. It is listed as a full-time position with hybrid working.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Sensor Tower is hiring for the position of Customer Support Specialist - London - Hybrid in London, UK, United Kingdom. It is listed as a full-time position with hybrid working.
Reading the advert, the employer asks for 4 to 5 years of experience and French and English language skills.
Skills and tools named in the text include data analysis, Salesforce and customer service.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
The advert does not mention visa sponsorship. If you would move to United Kingdom for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Nov 10, 2026.
- Employer
- Sensor Tower
- Location
- London, UK, United Kingdom
- Work mode
- hybrid
- Job type
- Full-time
- Pay
- Not stated by the employer
- Experience asked
- 4 to 5 years
- Languages asked
- French and English
- Found
- Nov 10, 2026 on Arbeitnow
- Employer text
- 706 words, about 3 min to read
- Apply only on the official page (arbeitnow.co.uk). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 4 to 5 years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (data analysis, Salesforce and customer service) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in French and English plainly (for example B2 or C1).
- Read the employer’s full text below (about 3 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for United Kingdom (ICSC post adjustment 76.4), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Skilled Worker visa: Job offer from a licensed sponsor at the required skill and salary level; English requirement
- Health and Care Worker visa: Eligible health and social care roles with a licensed sponsor
- Global Talent visa: Endorsement as a leader or potential leader in a listed field
Official routes: UK Visas and Immigration (GOV.UK)
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
01Role Summary
As a Customer Support Specialist, you’ll be on the front lines of customer interaction, playing a vital role in delivering exceptional service and resolving inquiries efficiently and empathetically. In this role, you will gain hands-on experience within the fast paced, ever evolving mobile app ecosystem and have the opportunity to engage directly with executives and team members from high growth companies. You’ll also collaborate across departments, working closely with product, engineering, and operations teams to ensure a seamless customer experience and to provide feedback that helps shape the future of our platform. Fluency in French (written and spoken) to effectively support French-speaking clients and partners.
02Responsibilities
Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner.
Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes.
Collaborate with cross functional teams to escalate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds.
Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts.
Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform.
Identify gaps in resources based on common customer pain points.
Educate users on new updates, tools, and best practices to tailor to their use cases
Report on key customer service metrics and identify noteworthy trends to the Team Director.
03Qualifications
At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success).
04Fluency in French/English
Background in mobile analytics, consumer behavior, or digital advertising strongly preferred.
Passionate about providing exceptional customer experience.
Strong attention to detail and ability to manage multiple tickets or issues at once.
Comfortable working with and supporting global brands across diverse markets.
Genuine interest in building and growing a career within customer support.
Technical experience in initial troubleshooting of front end bug/network issues.
Ability to read and interpret data visualizations or logs to guide troubleshooting.
Experience working cross functionally with Product, Engineering, or Data teams.
Proactive in spotting recurring issues and patterns in customer inquiries.
05Nice to have
Hands-on experience with platforms such as Zendesk, Mailgun, Kibana, and Salesforce.
Knowledge in assisting global users with API questions, data import/export execution, and platform integrations.
06Fraud warning
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
07To all recruitment agencies
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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