Head of Business IT Support Services till Saab Aeronautics

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Head of Business IT Support Services

We are looking for a leader to take responsibility for Business IT Support Services, a key capability area within our Aeronautics IT organization. The area provides close-to-business IT support, red environment support, asset management, IT service management and tailored business solutions that enable efficient day-to-day operations. Working closely with Group IT and other areas, the organization connects common IT services with the specific needs of our business and provides support to our global operations and locations.

As Head of Business IT Support Services, you will set the direction and drive the continued development of these capabilities, with a strong focus on business needs, service quality and user experience. A key part of the role is to make IT services easier to understand and consume, while ensuring that business-specific requirements are effectively addressed.

The role combines operational responsibility with service development and transformation. You will drive improvements in business-facing support, ITSM processes, asset lifecycle management and tailored business solutions, while strengthening the interfaces between the business, our IT organization and Group IT.

You will lead through other leaders and work closely with stakeholders across the business to understand current and future needs, improve service delivery and support the continued growth and digitalization of the business.

In this role, you will

• Ensure high-quality, business-oriented IT support and local service delivery.
• Strengthen the interface between the business, our organization and Group IT.
• Drive the development and adoption of effective ITSM processes and ways of working.
• Ensure effective lifecycle management of IT assets and related services.
• Manage and develop tailored IT solutions supporting business needs not covered by common enterprise, production or engineering solutions.
• Support the IT needs of our global operations, including the establishment and enablement of new offices and locations.
• Improve service clarity, ownership and ease of consumption for the business.
• Drive standardization, automation and continuous improvement while maintaining the ability to respond to business-specific needs.
• Develop the competencies and capabilities required to support continued business growth and digitalization.

Your profile

We are looking for an experienced leader with a strong background in business-facing IT, IT service delivery or operational IT environments.

You have experience leading and developing service-oriented organizations and understand how to combine common and standardized IT services with business-specific requirements. Experience from ITSM, support operations, asset management, business applications or international IT operations is valuable.

You are a relationship-oriented leader with strong business understanding and a clear service mindset. You are comfortable leading through others, driving change and creating collaboration across organizational boundaries.

You have the ability to translate business needs into practical IT services and solutions and to work effectively across the interface between local business requirements and enterprise-wide IT capabilities.

What you will be part of

Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 30,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defense capability of several nations. Read more about us here