Medical Support Assistant (Patient Registration)

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

01MINIMUM QUALIFICATIONS

GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Provides front office and administrative support by greeting and assisting clients, scheduling appointments, maintaining records, and completing clerical tasks.

Responsibilities include verifying information and insurance, coordinating referrals and follow-ups, preparing documents, updating electronic records, maintaining confidentiality, and providing professional customer service to support efficient daily operations. OR Four (4) years of education above high school (Must provide transcripts) OR A combination of education and experience that when combined fully meet the minimum qualifications for this position.

Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement.

GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Performs administrative and clerical functions, including preparing correspondence, reports, forms, and other documents; referring clients and verifying client eligibility, insurance coverage, and identification.

Reviews records and data for accuracy and completeness; identifies and corrects discrepancies, omissions, and duplicate entries; and escalates issues as appropriate to maintain data integrity and support billing, reporting, continuity, and audit readiness. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level.

Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements by the respective cutoff day of rating to be eligible for consideration. The first cutoff date will be November 20, 2026, at 11:59 pm EST. Future cutoff dates will be each Friday thereafter at 11:59 pm EST until the closing date. Your application will remain active for 90 days from the submission of application.

Receives and greets patients and visitors; provides general information and assistance. Schedules, reschedules, and cancels patient appointments using an electronic health record or scheduling system. Maintains and files medical records and forms in accordance with privacy and confidentiality requirements. Assists with basic clinic administrative tasks, such as preparing charts, scanning documents, and data entry.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Records Technician Total Compensation | Pay (ihs.gov) Requirements (continued): This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.