(Associate) Product Manager - Customer Lifecycle (f/m/x)

We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers.

lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months.

As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market.

01Your Mission

As an Associate Product Manager in the Customer Lifecycle domain, you will support the engine which makes sure our already onboarded customers have a positive experience on lifecycle events like re-KYC, account termination and customer service. Furthermore, you will be responsible for making sure lemon.markets delivers on its ongoing regulatory commitments. Your remit also covers owning the tooling which our operations colleagues use every day and making sure these evolve in sync with evolving regulatory landscape as well as business growth.

Reporting to the domain's Senior PM, you'll drive complex, multi-stakeholder commitments end-to-end. You'll work cross-functionally at lemon.markets and regularly interface with stakeholders from varying functional backgrounds. To be successful in this role, you should be able to bring stakeholders on the same page and drive a coherent product strategy aimed at improving the efficiency of processes which kick-in during the lifecycle of a customer with lemon.markets while making sure lemon.markets adheres to its regulatory obligations.

02In this role you will

• Own the roadmap for the problem space end-to-end - i.e. from problem framing through to release, adoption and iteration.

• Be embedded in a cross-functional team including operations and engineering, while engaging with other product teams, solutions engineering, and your colleagues in functions such as finance, risk and compliance.

• Prioritise commitments against the domain strategy using quantitative and qualitative evidence, and share your trade-offs.

• Propose forward-looking solutions that outlive the immediate ask, rather than one-off tactical fixes.

• Interface regularly with your immediate customers and stakeholders to understand their pain points, capture feedback and use this information to shape your roadmap and product strategy.

• Track market and regulatory developments in your problem space, and bring the insights back to the team and introduce informed iterations of your product strategy.

• Write clearly and often - decision records, partner-facing specs, internal narratives. Writing is how decisions get made here.

03You’ll be successful in this role if

• You have at least 1-2 years of product experience, including independently shipping complex products. You take ownership of outcomes, not just features.

• You are comfortable with ambiguity. You can define an unclear problem space, structure it, and move forward without waiting for someone to hand you a spec.

• You are comfortable working through legal text. You form your own preliminary view on a legal or regulatory question before discussing it with experts, and you know which questions to bring to them.

• You argue your position based on data and evidence, and you iterate when the evidence changes.

• You write clearly. Decisions, specs, and partner communication are a core part of this job, and you can make complex topics easy to follow on paper.

• You use AI tools in your day-to-day work and actively explore how far they can take your output.

• You are professionally fluent in English. However, German speakers would be preferred.

04How we take care of you

• 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets.

• 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration.

• 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, individual contributor lemoneers work 4 or more days per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners.

• 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget.

• 🌱 People & culture: You’ll feel our culture in the small things, like Polaroids from our lemoneers’ first day and our monthly new-joiner breakfasts. But also in the bigger things, like celebrating the onboarding of new partners or our annual offsites, where the whole company comes together to connect, reflect, and celebrate.

• 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing.

• 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total.

As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply.

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