Customer Support Manager
This listing is for a Customer Support Manager role at Peec AI, in Berlin, Germany. It is listed as a full-time, management position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a Customer Support Manager role at Peec AI, in Berlin, Germany. It is listed as a full-time, management position.
Reading the advert, the employer asks for 2+ years of experience and English and German language skills.
Skills and tools named in the text include SEO and SaaS.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
Benefits mentioned in the advert: bonus.
The advert does not mention visa sponsorship. If you would move to Germany for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Nov 11, 2026.
- Employer
- Peec AI
- Location
- Berlin, Germany
- Job type
- Full-time
- Level (from the title)
- management
- Pay
- Not stated by the employer
- Experience asked
- 2+ years
- Languages asked
- English and German
- Found
- Nov 11, 2026 on Arbeitnow
- Employer text
- 522 words, about 2 min to read
- Apply only on the official page (arbeitnow.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 2+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (SEO and SaaS) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in English and German plainly (for example B2 or C1).
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Berlin (ICSC post adjustment 40.2), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- EU Blue Card: Recognised degree and a job offer above the salary threshold
- Skilled worker visa (Fachkräfte): Recognised qualification and a job offer
- Opportunity Card (Chancenkarte): Points-based job search for up to one year
Official routes: Make it in Germany (Federal Government portal)
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01About Peec AI
AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.
Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.
02About the role
We’re looking for a Customer Support Manager to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment.
03What you’ll do
Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
Co-own our Product Documentation and Help Center and prepare drafts, screenshots & GIFs
Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
Act as the voice of the customer, providing actionable feedback to marketing, sales, and product
Onboarding new colleagues to our support processes and helping them with day-to-day questions
Help design and scale our CX process - from improving our help center to optimizing our AI assistant and support workflows to make your own life easier every day
Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
04What we’re looking for
2+ years of Customer Success or Support experience, ideally at a fast-growing SaaS startup
Familiarity with help desk systems and other support tools such as Intercom, Zendesk or Plain
A self-driven, AI-native problem-solver who knows how to get shit done
Clear and warm communication skills - whether over email, chat, or live calls
English and German language fluency
05Bonus Points
Exposure to customer support automation & reporting
Basic SEO/GEO skills and first touchpoints with tools in that space
Experience working in a high-growth, venture-backed startup environment
06What we offer
Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups
Regular team events and offsites
Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside
Paid Meal and Uber rides home when working late
One of the most beautiful office spaces and work environments in Berlin
Compensation: €55K, €70K • Offers Equity
- • €55K, €70K • Offers Equity
Find Jobs in Germany on Arbeitnow
Ask CSI about this job
Answers link to jobs and tools on Dev Global Jobs.
Review Dev Global Jobs
Used this site to find a job? Tell other job seekers what worked and what did not.