Customer Success Manager, RFA
This listing is for a Customer Success Manager, RFA role at Stripe, in Chicago, IL, United States. It is listed as a full-time, management position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a Customer Success Manager, RFA role at Stripe, in Chicago, IL, United States. It is listed as a full-time, management position.
Reading the advert, the employer asks for 8+ years of experience.
The listing gives the pay as $208,021 - $225,300/yr.
Benefits mentioned in the advert: pension or retirement plan and bonus.
The advert does not mention visa sponsorship. If you would move to United States for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Greenhouse on Nov 11, 2026.
- Employer
- Stripe
- Location
- Chicago, IL, United States
- Job type
- Full-time
- Level (from the title)
- management
- Pay
- $208,021 - $225,300/yr
- Experience asked
- 8+ years
- Found
- Nov 11, 2026 on Greenhouse
- Employer text
- 422 words, about 2 min to read
- Apply only on the official page (stripe.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 8+ years the advert asks for, and show it clearly near the top of your CV.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
This job's listed pay is 149% above the benchmark.
Source: OECD Average annual wages, 2025
- H-1B specialty occupation: Employer petition, bachelor's degree or higher in the specialty; annual cap and lottery
- L-1 intracompany transferee: Employees of a related company abroad transferring to a US office
- O-1 extraordinary ability: Evidence of extraordinary ability in sciences, arts, education, business or athletics
Official routes: USCIS
About the role
Full text from the employer, as published on Greenhouse, arranged into sections. Nothing added or removed.
01About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
02Responsibilities
- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
03Minimum requirements
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
Position also requires the following:
- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.
Salary: $208,021 - $225,300/yr
This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% telecommuting permitted.
15% domestic travel for visiting users for onsite and business reviews at their offices.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48
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