Senior Platform Engineer (ServiceNow) #64

Other Duties/ Responsibilities Ability to gather requirements, translate business needs into technical specs, and communicate with non-technical stakeholders. Strong root cause analysis, debugging, and incident resolution skills. Ability to maintain detailed system and integration documentation. Familiarity with Agile/Scrum methodologies. Required Work Experience GED with 8-10 years of relevant work experience. Bachelor's 5-8 years of relevant work experience. Master's with 3-5 years of relevant work experience.

Required Special Skills/ Knowledge Proficiency in scripting languages. Strong experience configuring workflows, forms, access controls, notifications, and data models. Knowledge of building and managing integrations. Familiarity with ETL tools, batch processing, SQL, and data transformations. Understanding of access control (RBAC, ABAC, PBAC), SSO, SAML, and platform-level security configurations. Knowledge of distributed systems, middleware, service orchestration, and scalability principles.

Experience with DevOps practices, source control, automated testing, and deployment pipelines. Experience documenting existing and newly developed platform solutions to support both technical implementation and ongoing troubleshooting, ensuring clarity for developers, administrators, and support teams. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications ServiceNow Platform Experience: Minimum of 3 years of experience implementing and supporting the following ServiceNow platform features/functions, including: CMDB. ITSM (incidents, requests, knowledge, workflows). EAM, ITAM, SAM. Service Catalog & Service Portal. Knowledge Management. KPI reports & dashboards. Roles & permissions management.

ServiceNow application expertise: Experience with ServiceNow applications such as HR Service Delivery (HRSD), IT Operations Management (ITOM), IT Business Management (ITBM), and Customer Service Management (CSM). Technical knowledge: Proficient with Oracle, SQL Server, .NET, and Java. Systems integration: Skilled in developing system interfaces such as APIs, SOA, RESTful, JSON. Custom application development: Background in developing custom applications.

Requirements management: Experience with tools like GitLab for managing requirements. UI/UX design: Understanding of UI and UX design principles.

01Certifications

ServiceNow certifications (e.g., Certified Application Developer, Certified System Administrator) and ITIL certification or familiarity with ITIL foundations. Proven ability to work in an Agile environment (user stories, testing, implementation). Excellent communication skills and ability to support users professionally. Strong attention to detail and ability to manage multiple tasks. Ability to work independently with minimal supervision. Ability to meet aggressive deadlines.

Working Conditions The person in this position must report to work for SAA business needs as required. The person in this position will be required to constantly operate a computer. Essential Services are functions and activities that are critical to the continuous operation, security, and support of the United States Senate. These services must remain operational without interruption to ensure the Senate can conduct official business.

Positions supporting essential services require employees to be available and prepared to work including during inclement weather, holidays, weekends, late nights and overnight hours. Due to the nature of Senate operations, essential services, including network operations and infrastructure, cannot be suspended while the Senate is in session, and maintenance activities may be required outside of normal business hours.

Excepted Services refer to Security Clearance This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance. Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

Designs and implements complex integrations, advanced customizations, and scalable platform features. Architects reusable components and frameworks that promote consistency, reduce redundancy, and support platform growth. Drives technical decision-making, establishes best practices, and provides guidance to engineers to ensure high-quality, performant, and maintainable solutions.

Collaborates with stakeholders on technical roadmaps, ensuring solutions account for future needs related to scalability, performance, and security. Other duties, as assigned.