Social Support Associate, Customer Care Operations
Lyft is hiring for the position of Social Support Associate, Customer Care Operations in Mexico City, Mexico. It is listed as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Lyft is hiring for the position of Social Support Associate, Customer Care Operations in Mexico City, Mexico. It is listed as a full-time position.
Reading the advert, the employer asks for 1+ years of experience.
Skills and tools named in the text include customer service and social media.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
The advert does not mention visa sponsorship. If you would move to Mexico for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Greenhouse on Nov 11, 2026.
- Employer
- Lyft
- Location
- Mexico City, Mexico
- Job type
- Full-time
- Pay
- Not stated by the employer
- Experience asked
- 1+ years
- Found
- Nov 11, 2026 on Greenhouse
- Employer text
- 354 words, about 2 min to read
- Apply only on the official page (app.careerpuck.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 1+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (customer service and social media) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Mexico (ICSC post adjustment 54.1), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Temporary Resident visa with work permission: Employer registered with INM offers the job
Official routes: National Institute of Migration (INM)
About the role
Full text from the employer, as published on Greenhouse, arranged into sections. Nothing added or removed.
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.
The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community.
They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers.
01Responsibilities
- Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary
- Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative
- Proactively solve issues and foster trust with our beloved customers
- Create a personalized, positive and effortless experience for the Lyft community
- Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
- Be a community advocate for Lyft
- Willingness to work a wide range of hours and weekends
02Experience
- 1+ years of experience in customer service or sales mandatory
- 1+ years of experience with social media or communications is a plus!
- Captivating written communication skills and fastidious attention to detail
- Emotional intelligence in spades and experience dealing with people
- Strong work ethic and proactive nature
- Keen ability to work independently as well as with a team
- Ownership mindset and resolve to follow-through
- Ample time management skills - able to work independently through ambiguity.
Please submit your resume in English.
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