Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clerical or receptionist duties such as record keeping, answering calls, receiving patients, scheduling medical appointments; providing information to patients, medical staff, or the general public; or using a computer and office automation software to maintain electronic and paper patient records.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12.

Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (Note: You must attach a copy of your transcripts.) Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Perform receptionist and clerical tasks, including greeting patients, processing requests, and handling data entry in automated systems.,Manage patient appointment and admission schedules, and coordinating services with other departments.,Serve as the initial point of contact for patients and visitors, managing calls, messages, routing urgent information, and verifying eligibility for care.,Maintain accurate electronic and paper medical records, ensuring proper documentation, completion of required forms, and quality assurance of record contents.,Execute clerical duties related to patient in processing, transitions of care, and out processing, including preparing correspondence, reports, and medical statements.,Notify staff of patient arrivals, reconcile end of day processes and reports, and ensure administrative workflow accuracy.,Respond to emergency calls, operate emergency communication systems, and relay essential patient information to medical personnel.,Monitor delays in scheduled care and communicate updates to patients and staff.,Coordinate and file medical documentation into research files as needed.