IT Support Engineer
This listing is for an IT Support Engineer role at Stripe, in New York, United States. It is listed as a full-time position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for an IT Support Engineer role at Stripe, in New York, United States. It is listed as a full-time position.
Reading the advert, the employer asks for 2+ years of experience.
Skills and tools named in the text include Python, Ruby, Jira and SaaS.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
Benefits mentioned in the advert: bonus.
The advert does not mention visa sponsorship. If you would move to United States for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Greenhouse on Nov 13, 2026.
- Employer
- Stripe
- Location
- New York, United States
- Job type
- Full-time
- Pay
- Not stated by the employer
- Experience asked
- 2+ years
- Found
- Nov 13, 2026 on Greenhouse
- Employer text
- 601 words, about 3 min to read
- Apply only on the official page (stripe.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 2+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (Python, Ruby, Jira and SaaS) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 3 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
- H-1B specialty occupation: Employer petition, bachelor's degree or higher in the specialty; annual cap and lottery
- L-1 intracompany transferee: Employees of a related company abroad transferring to a US office
- O-1 extraordinary ability: Evidence of extraordinary ability in sciences, arts, education, business or athletics
Official routes: USCIS
About the role
Full text from the employer, as published on Greenhouse, arranged into sections. Nothing added or removed.
01About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
02About the team
The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
03What you’ll do
You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.
04Responsibilities
- Provide technical support to Stripes, contingent workers, and vendors in person, by email, through Slack, and through the ticketing system, guiding users through troubleshooting and following up to confirm resolution
- Diagnose and resolve computer hardware, software, and system issues, including troubleshooting scripts, automation, and Stripe-provided macOS, ChromeOS, and iOS devices and peripherals
- Support and maintain workplace applications, including Google Workspace, Slack, Zoom, Jira, and Confluence
- Provision laptops for New Stripe onboarding and fleet upgrades, support vendor and contractor onboarding, and contribute to global account offboarding
- Maintain office technology, including printers, Zoom Rooms, and room schedulers, and own IT asset management with accurate, actionable equipment records
- Create and maintain internal and user-facing technology documentation, and contribute to New Stripe onboarding and training materials
- Promote established IT best practices and escalate issues to the IT Systems and Infrastructure team as needed
05Who you are
You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.
You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
06Minimum requirements
- Have at least 2 years of experience delivering IT technical support or help desk services, with extensive expertise in Apple environments and software systems.
- Demonstrate comprehensive hands-on experience managing SaaS applications including Google Workspace, Slack, Zoom, Jira, and Confluence.
- Possess solid familiarity with automation scripts (Bash, Python, or Ruby) alongside endpoint management technologies like FleetDM and Apple DEP.
- Exhibit the capability to work autonomously, effectively handling support inquiries while coordinating seamlessly with global cross-functional partners.
- Bring exceptional written communication abilities to author clear IT guides, combined with a customer-centric mindset and strong collaborative spirit
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