Information Technology Specialist (Customer Support/Network Services)

To qualify for this position, you must meet Specialized Experience and Basic Requirements as outlined below. Specialized Experience: Your resume must demonstrate you have one full year of specialized experience equivalent to at least the next lower grade level in the Federal service to include paid and nonpaid, public and private section experience.

GS-7: Specialized experience is defined as experience maintaining equipment inventories; providing software and/or hardware maintenance support; providing user support and assistance on computer applications; and assisting with network monitoring and management.

01Basic Requirements

Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below. See Education section below for Minimum Proficiency Level Scale. For complete details, see Competency-Based Qualification Standard for the Information Technology (IT) Management Series, 2210.

Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.

If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.

You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.

If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.

You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce.

To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement.

Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments. For further information, click on the links provided below .

You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility. Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments

If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office. This position will be full time in the San Jose Branch office with occasional travel to San Francisco for nationwide deployments. The incumbent will work in the San Francisco office for 3 months for training.

Typical work assignments will include: Providing IT customer service and support in troubleshooting Resolving hardware/software interface and interoperability problems Implementing policies and procedures to ensure information systems reliability Monitoring functionality, security, and integrity of internet services Assist in the planning, development and coordination of litigation support and case management services Installing, configuring, troubleshooting, and maintaining customer hardware and software Responsibilities will increase and assignments will become more complex as your training and experience progress.

Each grade has 10 step rates and GS employees are usually hired at step one of the applicable GS grade level at which the applicant qualified. The salary range for a GS-07 in San Jose, California is $63,081.00 - $82,007.00 (step 1 through step 10).