Senior Programme Manager - Technology & AI

01About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

02About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our leading retailers and brands, including LOOKFANTASTIC, Myprotein, ESPA, Perricone MD and Cult Beauty, make up our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

03About the Role

We are looking for a Senior Technical Programme Manager to lead the delivery of our most important customer-facing technology programmes, reporting directly to the Chief Technology Officer.

THG runs several high-profile ecommerce websites in nutrition and beauty, including myprotein.com and lookfantastic.com. Our websites and mobile apps are how customers find, buy and come back to our brands, and the programmes you lead will shape that experience directly.

You will own programmes from first idea to launch, mainly across our websites and mobile apps. Examples include personalisation, loyalty and digital marketing technology, and some programmes will reach into other parts of the technology estate. The role is an even mix of programme and project management. You will run long-lived programmes that span many teams, and drive individual projects hands-on when they need it. You will work with executives to decide what gets built and in what order, and tell them plainly how delivery is going.

You don’t need to be the architect. Our technology leaders set the technical direction and you will follow their lead. You do need to understand how large websites and apps are built well enough to plan the work, spot risks early and ask the right questions.

04Programme Delivery

• End-to-End Ownership: Own the delivery of large technology programmes across our websites and mobile apps, from scoping and planning through to launch and review.
• Programme Planning: Build and maintain programme plans, milestones and dependency maps across several engineering and product teams.
• Hands-On Project Delivery: Run individual projects directly when a programme needs it.

05Prioritisation & Product Partnership

• Executive Prioritisation: Bring options, costs and trade-offs to executives and secure a clear decision on what comes first.
• Backlog Management: Manage the backlog for your programmes so engineering teams always know what is next and why.
• Product Collaboration: Work with product managers to turn business goals into well-defined, deliverable pieces of work.

06Reporting, Risk & Vendors

• Honest Reporting: Give executives and stakeholders clear, candid updates on progress, risks and dates.
• Risk & Dependency Management: Find risks, blockers and cross-team dependencies early, resolve them, and escalate when a decision is needed.
• Vendor Management: Hold external vendors and delivery partners to their commitments and fit their work into our plans and releases.

07Continuous Improvement

• Ways of Working: Improve how we plan, track and report on delivery across the technology organisation.

08A day in the life

Your day is split between the teams doing the work and the leaders deciding what the work should be. You might start with an engineering team, checking progress against the plan and clearing a blocker, then spend time with a product manager breaking a loyalty feature into deliverable stages. In the afternoon you could review a vendor’s delivery plan for a marketing technology integration, then update programme status ahead of an executive review, where you’ll set out where things stand, what is at risk and which decisions you need. You’ll leave with clear priorities and take them back to the teams.

09Essential Requirements

• Highly Skilled in technical programme or project management.
• Experience working directly with software engineering teams.
• Adept at delivering customer-facing websites or mobile apps.
• Excellent at managing programmes across several teams, including planning, dependency management and release coordination.
• Experience running prioritisation and backlog management with senior stakeholders and reporting on delivery to executives.
• Managing both external vendors or delivery partners.

10Desirable Attributes

• Experience with websites and ecommerce at large scale: high traffic, many markets, or several brands.
• Experience delivering programmes in personalisation, loyalty or digital marketing technology.
• Experience delivering native mobile apps alongside web.
• Experience in retail, particularly nutrition or beauty.
• A record of bringing clear structure to ambiguous, multi-team programmes.
• Strong written communication, with the ability to explain a complex programme to executives in plain terms.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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