Customer Success Manager
This listing is for a Customer Success Manager role at Pigment, in Paris, France. The listing describes it as a full-time, management position with hybrid working.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a Customer Success Manager role at Pigment, in Paris, France. The listing describes it as a full-time, management position with hybrid working.
From the advert, the main requirements are French and English language skills.
The advert names SaaS as a skill for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Benefits mentioned in the advert: health insurance and flexible hours.
Visa sponsorship is not mentioned. Applicants from outside France should check the official work permit route before applying.
Dev Global Jobs found this job on Arbeitnow on Nov 10, 2026.
- Employer
- Pigment
- Location
- Paris, France
- Work mode
- hybrid
- Job type
- Full-time
- Level (from the title)
- management
- Pay
- Not stated by the employer
- Languages asked
- French and English
- Found
- Nov 10, 2026 on Arbeitnow
- Employer text
- 964 words, about 4 min to read
- Apply only on the official page (arbeitnow.fr). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (SaaS) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in French and English plainly (for example B2 or C1).
- Read the employer’s full text below (about 4 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Paris (ICSC post adjustment 50.5), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Talent Passport: Qualified employees, researchers, artists, investors; multi-year permit
- Employee (salarié) visa: Employer work authorisation from the labour office
- Temporary worker visa: Contracts under 12 months
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence.
In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts. The role is hybrid, meaning 3x per week at the office. Remote work is not possible for this role. What you'll do:
Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio.
Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
Lead the development of the Pigment community through thought leadership, events, and developing best practices.
Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
You have significant experience in customer success, account management, or a similar role within a software/SaaS company.
You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
You have experience with AI customer engagement strategies, automation technologies and platforms.
You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
You have curiosity in new technology adoption and enjoy working with best in class Products.
You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
Fluent both French and English.
You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
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