IT Specialist (Operating Systems)

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following: Experience managing IT operations and maintenance, including advising on new hardware and approaches to improve services. Experience overseeing contractor IT services and reviewing contract documents such as statements of work and task orders.

Experience representing an organization on interagency committees and working groups on IT policy issues NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-14 position.

Leads changes and quality management practices that make IT services more responsive to customers and end users.,Evaluates new developments and presents business cases that recommend better ways to run and maintain IT operations.,Advises management on developing and buying IT hardware and related services, including how new hardware will affect current DS operations.,Serves as Government Technical Monitor (GTM) with the contracting officer's representative (COR) and oversees contractor IT operations and maintenance services to make sure they meet acquisition rules and CTO requirements.,Works with IT specialists in other Department offices and federal agencies to keep CTO consistent with Department and federal IT policies, procedures and best practices.