Associate Director for Capacity Building

DHS Cybersecurity Service employees start at career levels and salaries matching their experience and expertise. This position is in the Executive Track, Senior Cybersecurity Executive career level and calls for the following qualifications: Generally 15+ years of cybersecurity experience; typically no less than 10 years 5+ years in executive leadership. Proven ability to lead expansive, high-impact cybersecurity programs at enterprise-scale.

Seasoned executive ready to oversee national cybersecurity initiatives and multi-level organizations, reporting directly to presidential appointees. NOTE: Your resume must explicitly outline your cybersecurity experience. DHS Cybersecurity Service employees start at career levels and salaries matching their experience and expertise. To learn more about DHS Cybersecurity Service career tracks and levels, visit our application portal.

As CISA's Associate Director for Capacity Building in the Cybersecurity Division (CSD) you will lead the delivery of CISA's cybersecurity services, tools, and training programs to Federal agencies, State, Local, Tribal, and Territorial governments, and critical infrastructure partners, ensuring effective identification, isolation, and resolution of a myriad of Information Technology (IT) security issues.

As a Senior Cybersecurity Executive in the DHS Cybersecurity Service, you will lead and oversee multifaceted aspects of CSD's mission, programs, and personnel. Oversee the management of the Continuous Diagnostics and Mitigation (CDM) Program, a premier cyber program with an average annual budget of $300m+ that offers cyber tools, dashboards, and integration services across the Federal enterprise.

Own the portfolio as a suite of products, with clear product strategies, roadmaps, value propositions, lifecycle plans, and accountable product owners. Manage the Cybersecurity Shared Services Office, improving current service delivery, developing new service opportunities, and ensuring excellent customer experience. Set the office's vision, operating model, service portfolio, governance, and multi-year strategy in alignment with mission and funding priorities.

Champion product management, human-centered design, Agile delivery, DevSecOps, and responsible Super Intelligence (SI) integration by leveraging customer discovery, market research, adoption metrics, and feedback loops to prioritize investments, improve service experiences, and accelerate delivery of secure, reliable capabilities. Ensure shared services are secure by design, resilient, compliant, and integrated effectively into enterprise technology workflows.

Establish meaningful performance measures, including customer satisfaction, adoption, reliability, time to value, unit cost, risk reduction, and service outcomes. Serve as a program spokesperson for public and private events, including roundtables and other speaking engagements to the DHS Acquisition Review Board, Congressional entities, the CDM Customer Advisory Forum, official briefings, amongst others.

Recruit, develop, and retain a high-performing multidisciplinary organization spanning product management, customer experience, engineering, operations, architecture, and service delivery. Create a culture of ownership, transparency, experimentation, agility, and continuous learning where teams are empowered to solve complex problems and deliver exceptional outcomes.