Information Technology Specialist - Business Intelligence Analyst

Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by the closing date of this announcement. BASIC REQUIREMENT: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement. SK-14: Applicant must have at least one year of specialized experience equivalent to the GS/SK-13 level.

Specialized experience includes: Building or updating workflow automation prototypes in platforms such as ServiceNow, Power Apps, Appian, Automation Anywhere, Pega, Salesforce, or Workday to enhance HR services and improve user experience; AND Writing SQL queries (e.g., joins, aggregations, and subqueries) to extract, manipulate, and export data from relational databases and other structured and unstructured data sources; AND Using Microsoft Power BI and related tools to integrate, transform, and consolidate data for the development of dashboards, reports, metrics, datasets, and data flows that support business requirements; AND Analyzing human capital data and developing dashboards and reports using ServiceNow, MicroStrategy, Power BI, or similar tools to provide actionable insights and support data-driven decision-making.

ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Competency 1: Technology Expertise - Knowledge of the principles and methods of specialized technologies, tools, and delivery systems, including security, risk management, governance, functionality, and user interface in area of expertise (e.g., programming languages, server, web, applications, network).

Competency 2: Technology Awareness - Uses technological developments, new requirements, and new applications of information technology (hardware, software, and telecommunications), emerging technologies and their integration into business processes, and implementation of information systems to meet organizational requirements.

Competency 3: Technical Communication - Translates technical information into non-technical terms and accurately convey technical information to end users (e.g., staff, management) and outside parties, including the technical documentation of applications, systems, Standard Operating Procedures, etc. Competency 4: Customer Support - Uses methods, techniques, and tools to provide and continually improve the delivery of IT products and services.

In this role as an Information Technology Specialist - Business Intelligence Analyst, you will be responsible for: Supporting OHR in data analytics, performing data extraction, transformation, and loading into BI and AI tools for data analysis. Serving as a subject matter expert and primary point of contact for technical support on Power BI, Power Apps and Power Platform issues. Handling ad-hoc data requests and performing deep exploration data analysis.

Exploring, testing, and implementing Artificial Intelligence/Machine Learning (AI/ML) tools to streamline workflows. Designing and developing Power BI dashboards and reports by analyzing business requirements and transforming complex data into actionable visual insights for stakeholders. Building workflow and processing improvement solutions for OHR using Microsoft Power Automate, Power Bi, Power Apps tools and ServiceNow solutions.