Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: perform administrative and clerical support duties such as, schedule and coordinate meetings, time keeping, process work orders, and coordinate travel; documentation and reconciliation with purchases; collect, analyze, and track data; data entry and quality review; provide clinical support and communicate with patients; organize office procedures; perform office automation duties using various software applications, including equipment management.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

01Physical Requirements

The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major duties of the position include, but are not limited to: Maintains service files, trackers, and databases (e.g., spreadsheets, shared drives/SharePoint) to record and update operational information such as orders, receipts, inventories, equipment requests, training completions, and performance metrics; prepares routine status listings and standardized reports for supervisory review.

Collects and compiles program data from established sources; performs data entry and quality checks; resolves routine data discrepancies by contacting originators and updating records. Drafts and formats recurring correspondence, agendas, meeting minutes, memoranda, and staff notifications; ensures outgoing documents are accurate, complete, and consistent with VA/VHA style and policy. Coordinates calendars, schedules appointments/meetings, reserves rooms, and manages logistics.

Receives visitors and calls; provides information about N&FS procedures; routes inquiries appropriately; maintains professional customer service with Veterans, staff, and external parties. Manages office supplies and service requests; submits and tracks work orders; monitors delivery and documents receipt.

Assists with Government Purchase Card (GPC) documentation and reconciliation in accordance with VA financial policy; compiles receipts, verifies supporting documentation, and uploads/records transactions in approved systems; flags variances for supervisory review and ensures timely monthly reconciliation. Prepares simple, routine purchase requests in approved systems using predefined templates and item descriptions; routes for appropriate approvals; monitors order and delivery status.

Performs office automation using VA standard software (word processing, spreadsheets, databases, email, calendaring); creates templates and job-aids for routine tasks; provides basic user support. Supports N&FS in Talent Management System (TMS) administration at the unit level (e.g., running user compliance reports, assisting with course assignments, tracking completions, and preparing roster updates).

Serves as primary or backup timekeeper: enters/validates time and attendance in the approved system; applies leave codes;monitors pending approvals; communicates with supervisors to resolve minor discrepancies. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD014530 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized