Senior Customer Success Manager
Kong has an opening for a Senior Customer Success Manager in France. It is listed as a full-time, senior position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Kong has an opening for a Senior Customer Success Manager in France. It is listed as a full-time, senior position.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
The advert does not mention visa sponsorship. If you would move to France for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Nov 11, 2026.
- Employer
- Kong
- Location
- France
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- Not stated by the employer
- Found
- Nov 11, 2026 on Arbeitnow
- Employer text
- 447 words, about 2 min to read
- Apply only on the official page (arbeitnow.fr). Dev Global Jobs is not the employer and never asks for a fee.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
- Talent Passport: Qualified employees, researchers, artists, investors; multi-year permit
- Employee (salarié) visa: Employer work authorisation from the labour office
- Temporary worker visa: Contracts under 12 months
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
02About the Role
As a Senior Customer Success Manager, you will set the standard of what great looks like in our CS organization. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value.
03What You'll Do
Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.
Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business.
Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers.
Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment.
Harness Data & Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights.
Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs.
Command the Platform: Confidently articulate the unique value of Kong's components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.).
Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene
04What You'll Bring
Grit & Determination: Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer goals and overcoming issues.
Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended questions that uncover root causes.
Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals, rather than focusing solely on individual wins.
Prioritization: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention.
#LI-TR1
05About Kong
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic, on any model, any cloud. For more information, visit www.konghq.com.
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