Program Support Assistant (OA)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/23/2026.You may qualify based on your experience and/or education as described below: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-5 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Strong communication and interpersonal skills to coordinate with staff across clinical and administrative areas. Detailed knowledge of privacy, confidentiality, and data protection laws including HIPAA, the Privacy Act, and VA information security policies. Familiarity with VA performance improvement principles, safety practices, infection control standards, and equipment use in a healthcare setting.

Coordinate meeting logistics, prepare agendas, manage correspondence, and maintain time-sensitive documents with minimal supervision. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed full 4-year course of study, above high school, leading to a bachelor's degree in a field for which high school graduation or the equivalent is the normal pre-requisite.

NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation OR Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combination of successfully completed post-high school education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position.

NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Major Duties include but not limited: Prepares presentations (graphs, charts, etc.), extracts, compiles, computes, and types all statistical reports, documents, and requisitions, enters data for the Division Manager and Deputy Division Manager utilizing designated/appropriate software applications. Schedules appointments, coordinates meetings, and/or schedules conferences on behalf of the Facility Management Division.

Develops methods for automating recurring reports, considering the multiple uses of the data presented. Sets up detailed functional procedures needed to enter and retrieve the data in the form needed for the report. Coordinates arrangements for appointments, meetings, conferences and regional conference calls. Develop agendas, ensure that briefing materials are provided and notify other attendees as necessary.

Ensure all participants fully understand the nature and purpose of the meeting or conference and have been provided with all the necessary materials. Informs appropriate officials or offices of those commitments or agreements and determines whether subsequent actions by them are needed. Follows up with meeting participants and others, as needed, to ensure necessary action to implement commitments and agreements are taken in a timely fashion.

Resolves problems associated with implementation on own initiative, keeping the Facility Management Division Manager informed. Creates, processes and maintains attendance and leave records for assigned Time and Leave (T&L) Units for Division staff.

Independently provides technical advice and assistance on pay and leave matters to employees, supervisors, and other management officials Work Schedule: Monday-Friday 0700AM-3:30PM Position Description Title/PD#: Program Support Assistant (OA)/PD03634O Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level.