Order Processing Tech Support Specialist 6-Month Fixed-Term Contract
This listing is for an Order Processing Tech Support Specialist 6-Month Fixed-Term Contract role at LevelUp, as a remote role open to applicants in Philippines. The listing describes it as a contract position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for an Order Processing Tech Support Specialist 6-Month Fixed-Term Contract role at LevelUp, as a remote role open to applicants in Philippines. The listing describes it as a contract position.
From the advert, the main requirements are English language skills.
The advert mentions SQL, Salesforce, Jira, B2B, SaaS and ERP among the skills and tools for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Dev Global Jobs found this job on Jobicy on Nov 12, 2026.
- Employer
- LevelUp
- Location
- Remote (Philippines)
- Job type
- Contract
- Pay
- Not stated by the employer
- Languages asked
- English
- Found
- Nov 12, 2026 on Jobicy
- Employer text
- 353 words, about 2 min to read
- Apply only on the official page (jobicy.com). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (SQL, Salesforce, Jira and B2B) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in English plainly (for example B2 or C1).
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: ILOSTAT mean nominal monthly earnings, 2024
About the role
Full text from the employer, as published on Jobicy, arranged into sections. Nothing added or removed.
01Company Overview
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
02Position Overview
We're looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.
Reference: 2632-304138
03Responsibilities
- Serve as the first point of contact for the sales team in troubleshooting order issues in Salesforce, over Slack and Zendesk
- Identify what's blocking an order or opportunity, whether a validation error, an incorrect field value, or a wrong selection, and advise the user on resolving the error
- Investigate orders that fail at the point of processing, reproducing the issue where possible and isolating the cause before escalating
- Document resolutions, tag tickets correctly, and contribute to the internal knowledge base so recurring issues are faster to resolve next time
04Requirements (Must-haves)
- Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
- 2-3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).
- Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error
- Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.
05Nice-to-Haves
- Working knowledge of NetSuite as an ERP system
- Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders
- Hands-on experience with SQL, BigQuery, or data reporting tools.
- Familiarity with Jira for issue tracking, escalation, and ticket management.
- Experience working for a hosting or a B2B SaaS company.
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