Program Support Clerk

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2026. You may qualify based on your experience and/or education as described below: General Experience: You must have at least one year of general work experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed two years of education above high school. NOTE: This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. Transcripts must be submitted OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond 1 (one) year above high school.

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated.

You will be rated on the following Competencies for this position: Administration and Management Attention to Detail Clerical Compliance Customer Service Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Self-Management Stress Tolerance Teamwork Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

01Physical Requirements

Majority of work is primarily sedentary with some walking, bending, carrying light items (under 35 lbs) such as specimens, papers, etc. The incumbent must fully utilize all PPE provided by the medical center, and in compliance with local and accrediting agency requirements. Use of computer keyboard and monitor is required. No special physical demands are required. Work environment involves minimal everyday risks or discomforts typical of the office environment. Work area is adequately lighted and ventilated.

There is contact with patients; there is possible exposure to contagious diseases. The incumbent is expected to be familiar with and perform all duties utilizing universal precautions established for the safety of healthcare workers. The incumbent is required to maintain a clean and safe work environment. The incumbent must utilize safe techniques and safety equipment mandated by The Joint Commission, CAP, OSHA, the Department of Veterans Affairs, and the medical center.

The incumbent is required to attend annual mandatory training courses related to safety, fire prevention, infectious disease prevention, and hazard notification. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties include: Accessioning patients who present to the laboratory front window for specimen collection and ensuing that quality samples are submitted to the clinical laboratory with the least possible delay. Responsible for answering phones, calling/paging physicians to clarify orders, and receive drop off specimens, and receiving and directing callers and visitors to the main laboratory.

Make contact with providers to solve recurring issues that can affect patient care, such as no orders in VistA/CPRS, mislabeled/unlabeled specimens, or short specimens, and field questions from various sources regarding information about laboratory procedures and test results. Keep the phlebotomy area clean, stocked with supplies, and free of clutter and help maintain safety and compliance. Perform tasks in support of phlebotomy.

Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk/PD03588-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required