Principal Service Design Strategist

Nordic Investin is recruiting a Principal Service Design Strategist on behalf of one of our partner companies. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable.

The partner is strengthening its capability in service strategy that aligns customer outcomes operating models and investment. You will connect service strategy, systems mapping and research synthesis while ensuring that target journeys and portfolio priorities receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain.

The design function values evidence, critique and collaboration. Success means making complexity understandable and enabling better choices.

You will work with users, product leaders, engineers and operational colleagues. Design decisions should be tested early and explained through evidence.

This role calls for deep professional authority and calm influence. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process.

Own the practical direction for service strategy that aligns customer outcomes operating models and investment.

Translate goals and constraints into a clear approach for service strategy and systems mapping.

Establish useful standards, routines or decision artefacts around research synthesis.

Coordinate stakeholders and dependencies affecting target journeys.

Use evidence and measurable outcomes to improve portfolio priorities.

Strengthen knowledge sharing and sustainable ownership through executive facilitation.

Relevant experience delivering service strategy that aligns customer outcomes operating models and investment in a demanding environment.

Strong working knowledge of service strategy and systems mapping.

Practical experience applying research synthesis and target journeys.

Ability to assess priorities, risks and trade-offs involving portfolio priorities.

Evidence of clear stakeholder communication and dependable end-to-end ownership.

Professional English and the judgement to work with sensitive or business-critical information.

Experience that would add value

Experience from large service organisations and transformation portfolios.

Exposure to executive facilitation in a cross-functional or multi-team environment.

Swedish language skills or experience working across Nordic organisations.

A background that can succeed here

You may come from a product company, agency, consultancy or public service. Your portfolio should explain the problem, contribution, evidence and outcome. Direct experience of service strategy that aligns customer outcomes operating models and investment is valuable, while adjacent experience counts when it shows transferable judgement.

What makes the opportunity interesting

You will work on consequential journeys where careful discovery can influence priorities, not simply presentation. The focus on service strategy that aligns customer outcomes operating models and investment gives the opportunity a clear mission and room to influence priorities and success measures.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

The recruitment conversation

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will also have room to ask direct questions and test whether the role, mandate and partner environment are right for you.

Apply with your CV or LinkedIn profile and a short note about a relevant product, service or customer journey you helped improve. Nordic Investin welcomes different routes into the profession and assesses evidence, judgement and potential alongside formal titles.