UX Content Specialist Regulated Services

On behalf of a partner company, Nordic Investin is looking for an UX Content Specialist Regulated Services. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable.

The partner is strengthening its capability in precise accessible content for complex regulated customer journeys. You will connect content design, plain language and information architecture while ensuring that user testing and governance receive appropriate discipline. The aim is practical progress that colleagues can use, leaders can evaluate and the organisation can sustain.

The design function values evidence, critique and collaboration. Success means making complexity understandable and enabling better choices.

You will work with users, product leaders, engineers and operational colleagues. Design decisions should be tested early and explained through evidence.

This role calls for subject-matter depth and practical ownership. You are expected to make trade-offs visible, recognise when a decision needs wider expertise and move work forward without creating unnecessary process.

Own the practical direction for precise accessible content for complex regulated customer journeys.

Translate goals and constraints into a clear approach for content design and plain language.

Establish useful standards, routines or decision artefacts around information architecture.

Coordinate stakeholders and dependencies affecting user testing.

Use evidence and measurable outcomes to improve governance.

Strengthen knowledge sharing and sustainable ownership through localisation.

Relevant experience delivering precise accessible content for complex regulated customer journeys in a demanding environment.

Strong working knowledge of content design and plain language.

Practical experience applying information architecture and user testing.

Ability to assess priorities, risks and trade-offs involving governance.

Evidence of clear stakeholder communication and dependable end-to-end ownership.

Professional English and the judgement to work with sensitive or business-critical information.

Experience that would add value

Experience from insurance finance healthcare and public services.

Exposure to localisation in a cross-functional or multi-team environment.

Swedish language skills or experience working across Nordic organisations.

A background that can succeed here

You may come from a product company, agency, consultancy or public service. Your portfolio should explain the problem, contribution, evidence and outcome. Direct experience of precise accessible content for complex regulated customer journeys is valuable, while adjacent experience counts when it shows transferable judgement.

What makes the opportunity interesting

You will work on consequential journeys where careful discovery can influence priorities, not simply presentation. The focus on precise accessible content for complex regulated customer journeys gives the opportunity a clear mission and room to influence priorities and success measures.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

The recruitment conversation

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will also have room to ask direct questions and test whether the role, mandate and partner environment are right for you.

Apply with your CV or LinkedIn profile and a short note about a relevant product, service or customer journey you helped improve. Nordic Investin welcomes different routes into the profession and assesses evidence, judgement and potential alongside formal titles.