Service Order Management Specialist (m/f/d)

At the global market leader in energy technology, you contribute to ensuring a stable energy supply for the future. With our intelligent digital and analog solutions, you help shape the energy transition. As part of a global team of 5,900 dedicated colleagues, you experience the unique sense of togetherness that defines our family-owned group of companies.

01What awaits you

• You manage customer inquiries and orders throughout the entire service and spare parts order process, ensuring accuracy and efficiency.
• You identify the required spare parts and prepare quotations and cost calculations based on technical specifications and customer needs.
• You review and process customer orders, ensuring alignment with agreed prices, terms and conditions.
• You coordinate with customers and internal departments to ensure smooth order processing, timely deliveries and effective communication.
• You manage order documentation, follow up on changes and additional costs, and prepare completed orders for invoicing.
• You contribute to continuous improvements in processes, system usage and data quality to enhance efficiency and customer satisfaction.

02What you bring to the table

• You have a post-secondary technical or vocational education, or equivalent relevant work experience.
• You have 2-3 years of experience in service order management, technical sales support or a similar role.
• You have technical understanding and the ability to identify spare parts, interpret technical documentation and prepare accurate quotations.
• You have experience working with ERP or order management systems, preferably SAP, and are confident using Microsoft Office.
• You communicate confidently in English, both written and spoken. Swedish and other Nordic languages are an advantage.
• You are detail-oriented, customer-focused and structured, with strong problem-solving skills and the ability to collaborate effectively across teams.