Executive Director, Compute, Operations, Resilience and Endpoints (CORE)

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin. Applicants must demonstrate that they meet the Basic Requirements, and must meet the Minimum Qualifications requirements for this position.

01BASIC REQUIREMENTS

To meet the minimum qualifications for this position, you must meet the Basic Requirements: Individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

02MINIMUM QUALIFICATIONS

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s).

If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs). A sample 2-pages resume that incorporates ECQs and TQs can be viewed on this link (indexed at page 16 - 17) Guide to Senior Executive Service Qualifications and the Qualifications Review Board.

TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications. TQ 1: Demonstrated executive leadership and experience in managing large-scale, enterprise-level IT infrastructure and service delivery programs, including the planning, integration, and optimization of scalable, secure, and high-performing technology environments that support organizational mission requirements.

TQ 2: Demonstrated experience overseeing the implementation of IT modernization initiatives, including the alignment of technology assets and resources with strategic objectives, the application of cybersecurity and compliance standards, and the continuous improvement of IT systems and services to enhance operational effectiveness and customer satisfaction.

TQ 3: Demonstrated ability to lead and develop high-performing technical teams, including responsibility for resource management, contract and service agreement oversight, and the establishment of performance benchmarks and cost-saving measures to drive efficiency and mission success.

EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position.

There are five ECQs: ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.

ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.

ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable.

ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

Detailed information on each ECQs, the underlying and fundamental competencies, and information regarding the Structured Interview QRB (SIQRB) Process are available in the "Guide to Senior Executive Service Qualifications and the Qualifications Review Board." Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs.

Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. Veterans Preference: Veterans' preference is not applicable to the SES. Current or Former Political Appointees: OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee in the executive branch, you must disclose that to the DHS Headquarters Executive Services team.

The Executive Director, Compute, Operations, Resilience, & Endpoints (CORE) is a trusted advisor and senior leadership position within the Department of Homeland Security who supports the CIO in ensuring that the DHS's infrastructure adds value in transforming and supporting business and agency operations and service delivery.

In addition, the incumbent oversees implementing the agency's overall IT strategy to establish and sustain effective and efficiently managed life cycle support of DHS's IT Infrastructure services. Specific responsibilities include: Provides executive leadership and strategic direction for the foundational technology layer supporting DHS's mission.

The incumbent oversees the delivery of scalable infrastructure, connectivity, and endpoint services, ensuring robust, secure, and high-performing systems that eliminate silos and enable seamless integration across the enterprise. Manages four key divisions Network & Edge, Identity & Access Management, Endpoint Services, and Spectrum Management each serving as a critical pillar of the technology stack.

Provides leadership and coordination in advancing the OCIO mission, ensuring compliance with legislative, cybersecurity, and operational requirements through effective IT systems and services. Advises the CIO and Deputy CIO on operational and strategic issues, offering timely assessments and recommendations for decision-making in routine and critical situations.

Leads integrated program planning and execution, balancing current operations with migration to future state environments, and aligning IT assets and resources with DHS mission needs. Drives continuous improvement by monitoring industry and government innovations, implementing best practices, and deploying reusable technology and infrastructure solutions to enhance customer satisfaction and mission outcomes.

Oversees contract management, service agreements, and outsourced services, ensuring efficient acquisition and delivery of IT products and services while implementing cost-saving measures. Ensures IT assets and resources are effectively aligned with cybersecurity and strategic mission needs, leveraging technology to improve business processes and operational effectiveness.

Directs planning activities for service delivery, program management, organizational change, coordination, communication, policy, oversight, and customer experience. Monitors progress, evaluates outcomes, and adapts planning approaches to improve results, fostering a high-performing organizational environment capable of responding effectively in both routine and crisis situations. Develops and manages activity-based costing and performance benchmarks aligned with industry standards and mission requirements.

Provides motivation and stretch goals to drive operational change, improve efficiency, quality, and service, and support continuous improvement across the Directorate. Ensures the confidentiality, integrity, and availability of sensitive information stored on and processed by the operational information technology systems supporting the various mission elements of the Department to avoid it from being adversely impacted.

Provides executive level direction in planning, implementing and evaluating long range IT activities to support DHS strategic business plans and cross-functional business solutions. Responsible for aligning resources (money, people, time and technology) appropriately for IT support for achievement of the DHS mission and tasks.

Follows current IT government and industry organizational innovations (process redesign or reengineering models and methods) and regularly reassesses current operations based upon descriptions of best practices.