Associate Director of IT Operations
This listing is for an Associate Director of IT Operations role at hellofresh, in Sydney, Australia. It is listed as a full-time, leadership position with hybrid working.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for an Associate Director of IT Operations role at hellofresh, in Sydney, Australia. It is listed as a full-time, leadership position with hybrid working.
Skills and tools named in the text include Jira, stakeholder management, logistics and cybersecurity.
No salary is given in this listing, so check the official pay figures in the DGJ Insight section below where they exist.
The advert does not mention visa sponsorship. If you would move to Australia for this job, check the official work permit route first (DGJ Insight lists it where we have it).
Dev Global Jobs found this job on Arbeitnow on Nov 14, 2026.
- Employer
- hellofresh
- Location
- Sydney, Australia
- Work mode
- hybrid
- Job type
- Full-time
- Level (from the title)
- leadership
- Pay
- Not stated by the employer
- Found
- Nov 14, 2026 on Arbeitnow
- Employer text
- 601 words, about 3 min to read
- Apply only on the official page (arbeitnow.co.uk). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (Jira, stakeholder management, logistics and cybersecurity) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 3 min) before you apply.
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Australia (ICSC post adjustment 35.8), as of 1 Nov 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Skills in Demand visa (subclass 482): Employer sponsorship for occupations on the skills list
- Employer Nomination Scheme (subclass 186): Permanent residence with employer nomination
- Skilled Independent (subclass 189): Points-tested permanent visa without sponsorship
Official routes: Department of Home Affairs
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01Job Description
Based in our Chippendale head office in Sydney and reporting to our Director of IT, you will lead the evolution of our APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub. Covering HelloConnect Philippines (1,600+ staff across three sites), YouFoodz, BeCool Logistics, and HelloFresh ANZ, this is one of the most dynamic and operationally complex IT leadership roles in the HelloFresh Group.
In this position, you will connect regional teams with global leadership, turning big-picture strategy into clear local results, preventing operational silos, and building an IT function ready to scale. As Associate Director, you will act as a trusted advisor to senior executives, shape global IT strategy, and champion IT Operations best practices across the APAC region.
02You will…
- Define & Own Regional Strategy: Shape and execute the APAC IT strategy across all entities, balancing speed, scope, and quality to seamlessly integrate the region into the global HelloFresh ecosystem.
- Lead & Master Asynchronous Work: Guide a distributed team across Australia, New Zealand, and the Philippines while syncing with Berlin and Toronto. You write clear direction and document key decisions, empowering time-zone-agnostic execution where real-time overlap is optimized and asynchronous is the default.
- Evolve Regional Operations: Transform a service-desk model into a specialized IT Operations framework, building deep domain expertise so local teams can operate autonomously without constant escalation.
- Partner with Executive Stakeholders: Serve as the trusted IT advisor to APAC business leadership, translating complex technical trade-offs into clear, high-level business recommendations.
- Drive SLAs, Compliance & Audits: Govern regional performance using Jira Service Management insights, maintaining a robust audit posture and keeping global IT leadership informed on key metrics.
- Champion AI Innovation: Lead by example with AI tools, actively embedding AI-driven workflows across the team as a core operational standard.
- Optimize Finance & Influence Global Strategy: Maximize regional ROI through smart vendor negotiations, tooling consolidation, and infrastructure streamlining, while representing APAC as a key contributor to global IT strategy.
03You have/are…
- Async-First Leadership: Proven ability to manage across major time-zone gaps (e.g., aligning Manila with different hemispheres) using clear written communication and structure over constant calls.
- APAC Senior Leadership: Experience at the Associate Director level (or equivalent), with direct accountability for multi-country IT strategy, portfolio ownership, and service delivery across APAC.
- Philippines & BPO Expertise: Hands-on experience leading or partnering with IT operations in a Philippines-based BPO or shared-services environment-navigating regulatory requirements, multi-site logistics, and remote team management.
- Executive Stakeholder Management: Track record of advising C-suite stakeholders, balancing competing interests, and simplifying complex IT trade-offs into clear decisions.
- Distributed Team Building: Expertise in leading cross-cultural teams across borders, focusing on performance calibration, coaching, and retention.
- AI Adoption: Practical experience integrating AI tools into your personal workflows and embedding AI-driven practices within your team to boost efficiency.
- Financial & Governance Savvy: Skilled in cost optimization via vendor negotiations and tool consolidation. Familiarity with cybersecurity frameworks and BPO regulatory environments is a plus.
04What you’ll get in return…
- The chance to have a significant impact in a leading global food technology company
- Flexible working arrangements
- Egoless environment, constant learning with room for personal growth
- Free access to Headspace
- Internal learning & development
- A diverse and vibrant international environment, with offices in 18 countries
- Company discount - 70% off HelloFresh & 40% off Youfoodz
Start Date: Immediately available - Can wait a notice period
Duration: Permanent full time role. You must have the right to work full-time in Australia/New Zealand
Location: Chippendale Head Office- hybrid working environment
Salary: Competitive salary & employee benefits
(( #LI-Hybrid))
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