PRISM+: Customer Service Officer Offshore (Remote)
Remote Company is hiring for the position of PRISM+: Customer Service Officer Offshore (Remote) as a remote role.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Remote Company is hiring for the position of PRISM+: Customer Service Officer Offshore (Remote) as a remote role.
From the advert, the main requirements are Mandarin and English language skills.
The advert names customer service as a skill for this role.
The employer does not state a salary in this listing; the DGJ Country Salary Calculator gives official average pay figures by country.
Benefits mentioned in the advert: paid time off.
Dev Global Jobs found this job on We Work Remotely on Nov 11, 2026.
- Employer
- Remote Company
- Location
- Remote
- Pay
- Not stated by the employer
- Languages asked
- Mandarin and English
- Found
- Nov 11, 2026 on We Work Remotely
- Employer text
- 397 words, about 2 min to read
- Apply only on the official page (weworkremotely.com). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (customer service) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in Mandarin and English plainly (for example B2 or C1).
- Read the employer’s full text below (about 2 min) before you apply.
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About the role
Full text from the employer, as published on We Work Remotely, arranged into sections. Nothing added or removed.
Headquarters: Malaysia
URL: https://jobs.workable.com/company/wGegwi2DQx7a5FRo2k9CSw/jobs-at-prism%2B
PRISM+ is a fast-growing Singapore-based consumer electronics brand known for its TVs, gaming monitors, air conditioners, ceiling fans, and smart home products. As part of the PRISM+ Customer Experience team, you will play a key role in delivering exceptional support and building meaningful relationships with our customers. We are looking for individuals who are passionate about helping others, thrive in a fast-paced environment, and are committed to creating positive customer experiences. The Customer Service Officer serves as one of the key representatives of the brand, working closely with multiple internal teams to assist customers by addressing inquiries, resolving concerns, and providing timely support across various communication channels. This role requires strong communication skills in both Mandarin and English, including written and spoken communication, as you will be supporting customers from different markets. You will be assisting customers through calls, live chats, and emails while ensuring a professional, efficient, and customer-focused experience at every touchpoint. In this role, you will also gather and relay valuable customer feedback to the relevant departments to help improve products, services, and the overall customer journey. Collaboration, adaptability, and teamwork are highly valued as we continue to foster a positive and supportive work culture. We are seeking self-motivated individuals with strong communication, problem-solving, and interpersonal skills who can maintain professionalism and empathy while delivering excellent customer care. Successful candidates will gain valuable exposure and develop transferable skills that can support future career growth within the company. Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture.
Provide customer support in both Mandarin and English through calls, live chats, and email correspondence.
Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner.
Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines.
Uphold high service quality standards aligned with the company’s customer experience goals and brand values.
Accurately document customer interactions and feedback for reporting and continuous improvement purposes.
Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand.
14 days Annual Leave 1 day Birthday Leave Statutory contributions including EPF and SOCSO will be provided. RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date). 3200 - 3500 MYR monthly salary rate.
To apply: https://weworkremotely.com/remote-jobs/prism-customer-service-officer-offshore-remote
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