D2B: Customer Service Admin - (AU Experience Required)
This listing is for a D2B: Customer Service Admin - (AU Experience Required) role at Remote Company, as a remote role.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a D2B: Customer Service Admin - (AU Experience Required) role at Remote Company, as a remote role.
From the advert, the main requirements are 2+ years of experience and English language skills.
The advert mentions Excel and customer service among the skills and tools for this role.
The employer does not state a salary in this listing; the DGJ Country Salary Calculator gives official average pay figures by country.
Dev Global Jobs found this job on We Work Remotely on Nov 11, 2026.
- Employer
- Remote Company
- Location
- Remote
- Pay
- Not stated by the employer
- Experience asked
- 2+ years
- Languages asked
- English
- Found
- Nov 11, 2026 on We Work Remotely
- Employer text
- 393 words, about 2 min to read
- Apply only on the official page (weworkremotely.com). Dev Global Jobs is not the employer and never asks for a fee.
- Compare your own experience with the 2+ years the advert asks for, and show it clearly near the top of your CV.
- Mirror the skills the advert names (Excel and customer service) in your CV where you really have them; applicant tracking systems look for these words.
- Say your level in English plainly (for example B2 or C1).
- Read the employer’s full text below (about 2 min) before you apply.
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About the role
Full text from the employer, as published on We Work Remotely, arranged into sections. Nothing added or removed.
Headquarters: Philippines
URL: https://jobs.workable.com/company/dcaVtKQqXr9FwBNppNCBH9/jobs-at-d2b
Position : Customer Service Admin Salary : PHP 50,000- 65,000 Working Hours : Brisbane Business Hours Work Type : Remote- Independent Contractor
This is a full-time, remote role supporting Australian customers via phone and email. Working closely with the Senior Customer Service Lead-who will provide direct training and daily guidance-the primary focus is precision: strictly following established processes and ensuring every customer receives accurate information.
01Responsibilities
Answer incoming customer calls during peak times when the Australian team is busy. Respond to customer emails and support tickets within the help desk. Provide order updates, tracking numbers, and delivery timeframes. Calmly and professionally address customer complaints, escalating them as appropriate. Manage out-of-stock (nil stock) orders by contacting customers, sending standard email notifications, and completing follow-ups within required timeframes. Log and resolve call-back requests and help desk cases. Look up and update customer order details, maintaining precise notes and ticket tags. Hand over refunds, returns, warranty claims, and complex inquiries to the Senior Lead with comprehensive, clear notes.
02Qualifications
At least 2 years of customer service experience handling both phone and email inquiries, ideally supporting Australian, US, or UK customer bases. Excellent written and spoken English, paired with a polite and clear phone manner. Strong attention to detail with the discipline to review all work before sending. Ability to follow defined operational procedures precisely and ask questions when unsure. Ability to draft original customer responses in your own voice rather than relying heavily on automated or AI generation tools. Proficiency with Microsoft Office tools, including Word, Excel, and Teams. Dedicated, quiet home workspace equipped with a stable main internet connection and an operational backup connection.
Preferred
Hands-on experience with help desk, communication, and management tools (Shopify, Gorgias, Aircall, or Monday.com). Background working in a call centre or as a virtual assistant. Prior e-commerce or retail experience, particularly within the automotive or motorcycle industries. Familiarity with tracking consignments via Australia Post. Experience managing high-volume retail periods such as Black Friday and Boxing Day sales. Personal interest in motorcycles or riding gear.
What You’ll Bring
A methodical, process-driven approach that prioritizes consistency and exact execution over improvisation. Reliable work ethic and prompt attendance during Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST). Professional composure when resolving customer concerns. Clear and transparent communication with team members and leadership.
To apply: https://weworkremotely.com/remote-jobs/d2b-customer-service-admin-au-experience-required
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