Remote Norwegian-Speaking Customer Service Representative Sikom 50%

Transcom is currently recruiting for our subsidiary, Xzakt, and we are looking for a Norwegian-speaking Customer Service Representative to join the team in Gävle, working from home anywhere in Sweden. The role is 50%.

If you live in Gävle, we can look at a hybrid solution.

Are you passionate about delivering outstanding customer service while working alongside great colleagues in a modern office with hybrid work opportunities? Then you could be our next team member at Xzakt Gävle!

We are looking for a customer-focused and service-minded individual who enjoys helping people and has an interest in sales. At Xzakt, we believe your engagement and ambition should be rewarded with opportunities for continuous learning and career growth.

01What We Offer

At Xzakt, you'll have the opportunity to develop your professional skills while growing both personally and professionally. We provide a paid onboarding and training program to ensure you have the knowledge and tools you need to succeed.

02In addition, we offer

• Work remotely from your own home
• Hybrid solution if you live in Gävle
• Collective agreement and occupational pension
• Wellness allowance
• Rikskortet employee benefit card for savings on groceries and restaurant purchases
• Career development opportunities within a global company

03About the Role

As a Customer Service Representative, you will provide support for our client, Sikom, handling incoming phone calls and emails from customers using heating control solutions.

04Your responsibilities will include

• Providing technical support
• Answering invoice and billing questions
• Guiding customers to the products that best suit their needs
• Delivering an excellent customer experience through professional and solution-oriented service
• Identifying customer needs and recommending relevant products or services through consultative sales

You will have a high level of responsibility while always receiving support from experienced colleagues and clear processes. We work in a fast-paced environment where teamwork is key.

Position: Customer Service Representative (CSR)

Working hours: Scheduled weekdays between 08:00-16:00

Employment rate: 50% permanent contract, with 6month probation time

Employment type: Work from Home/Hybrid

Start date: 2026.11.30

05About You

We are looking for someone who is curious, communicative, and genuinely enjoys working with people. You are flexible, adaptable, and comfortable presenting different options and solutions to customers. You are patient, goal-oriented, and motivated by personal development and continuous learning.

06To succeed in this role, you should have

• Fluency in Norwegian, both spoken and written
• Fluency in English, both spoken and written
• Good technical understanding and interest in technology
• A completed high school diploma or equivalent
• Have a reliable high-speed internet connection and a dedicated, quiet workspace suitable for working from home.

Previous experience in customer service and/or sales is considered an advantage but is not required.

07About Xzakt

Xzakt is part of the Transcom Group, a global leader in customer experience (CX) solutions. As a specialized customer service provider, Xzakt combines the agility and close-knit culture of a local organization with the resources, expertise, and international opportunities of a global company.

At Xzakt, we are passionate about creating exceptional customer experiences by delivering high-quality support across a wide range of industries. We invest in our people through comprehensive training, continuous development, and clear career paths, empowering our employees to grow both personally and professionally.

Being part of the Transcom Group gives our employees access to global best practices, innovative technologies, and career opportunities within an international organization, while still enjoying the collaborative and supportive environment that defines Xzakt. Together, we are committed to helping our clients build stronger relationships with their customers through outstanding service.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

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