Service Delivery Service Center Director

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages.

To ensure your qualifications can be fully evaluated, we recommend including the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience-should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-15 salary range starts at $163,023 per year. To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service.

Specialized experience is defined as leading or managing an acquisition staff, as well as applying laws, regulations, methodologies, and policies to provide authoritative technical guidance on all issues related to an acquisition program. Such experience must have included 4 of 5 of the statements listed below: Overseeing or leading the execution of strategic direction and providing definitive subject matter expertise. Developing comprehensive market resources and managing cross-agency client engagement strategies.

Coordinating cross-functional strategies to leverage common spend across federal agencies. Monitoring of resource allocations, financial actions, policy guidelines, and regulatory requirements to optimize program office business operations. Providing operational guidance and strategic advisory on administrative management to support daily decision-making and project execution.

Major duties include but are not limited to the following: Serves as the principal authoritative expert acquisition, marketing, and outreach strategist for centralized acquisition contracting, procurement centralization, and other program office business assignments. Oversees or provides centralized acquisition/procurement centralization stakeholder business analysis, guidance, and coordination for program office subdivisions.

Serves as a principal advisor and consultant to program office and primary point of contact for stakeholder management and staff on a wide variety of matters related to acquisition centralization and consolidation and business content, outreach, and partnership functions and as principal service delivery liaison establishing and maintaining mutual understanding and cooperation with a variety of entities (e.g., strategic communication, acquisition, finance, customers, vendors).

Implements actions in business operations matters, ensuring adherence to content, outreach, and partnership guidelines and standards. Directs or implements business operations changes and solutions to associated problems. Communicates, leads, and/or monitors coordination of content, outreach, partnerships, process improvement, and stakeholder experience initiatives and other efforts for the wider program office.

Provides overarching review and monitoring of resource allocations, financial actions, guidelines (e.g., policy, regulations), and requirements for overall program office business operations. Collects, organizes, and reviews research, development, reporting on, and documentations of business requirements, budgetary considerations, and management plans for stakeholder program content, outreach, and partnerships functions within the employing organization.

Provides high level centralized acquisition technical expertise in identifying, resolving, and/or making decisions on highly complex and/or unprecedented issues related to agency partnerships, outreach functions, stakeholder engagement, and content. Provides a full range of technical and administrative supervision to and oversees the daily operations of the organization directed. Ensures agency policies and priorities are followed.

Plans work to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completing work. Finds ways to improve production and/or increase the quality of work of the organization directed.